EXPERIENCE

Experienced Professionals

• Lead the build out of the Macro trading application support function which will provide technical support to our investment professionals
• Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
• Provide cross training to the larger support team on the Macro trading applications and ensure that process documentation is maintained
• Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration
• Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance
• Collaborate with users and technology teams to create project plans
• Review technology requests and incidents to ensure a high level of internal client service. Produce and report metrics to track performance and trends over time.