DESCRIPTION

You will be part of the technology team, the engine room of the business, providing bespoke systems that give CFC its competitive advantage in this dynamic marketplace. You will be working within our Technology Operations team, to provide higher levels of support to our internal and external customers.
In this role, you will be responsible for the resolution of escalations from the Service Desk incidents and requests and ensure the stable and efficient running of our IT operations across our whole infrastructure. You will own BAU project deployments, build CSI initiatives and provide proactive support and maintenance across all IT Operations functions.
You will enable around 1000 employees, based in the UK, US and Australia to operate effectively and efficiently.

Troubleshooting and resolving complex hardware, software, and network issues. You will have experience of:

• Writing and optimizing SQL queries for various tasks like data retrieval, reporting, and data manipulation
• Managing and administering Microsoft 365 services, including Entra ID, Exchange Online, OneDrive, SharePoint, Teams and Power Platform.
• Maintaining and updating automations, mitigating repeated calls and work with the CSI & Development teams to reduce tickets via continued service improvement

ABOUT THE ROLE

In this role, you will provide 2nd and 3rd line support for IT / Application incidents and service requests, ensuring timely resolution. You will also be responsible for:

Troubleshooting and resolving complex hardware, software, and network issues. You will have experience of:

• Writing and optimizing SQL queries for various tasks like data retrieval, reporting, and data manipulation
• Managing and administering Microsoft 365 services, including Entra ID, Exchange Online, OneDrive, SharePoint, Teams and Power Platform.
• Maintaining and updating automations, mitigating repeated calls and work with the CSI & Development teams to reduce tickets via continued service improvement.

LOVE WHAT YOU DO:

We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

The ideal candidate for this role will have knowledge of intune management and deployment, supporting both Windows &iOS laptops and mobile devices. You will have prior experience in a 2nd/3rd line support role and:

• Strong SQL knoweldge
• Strong knowledge of Windows and Linux operating systems.
• Experience with virtualisation technologies (e.g., VMware, Hyper-V).
• Proficiency in networking concepts and technologies (e.g., TCP/IP, DNS, DHCP, VPN).
• Familiarity with cloud platforms (e.g., AWS, Azure) is a plus