Key Responsibilities

• Manage and improve core corporate IT systems, including identity, device management, collaboration tooling, service desk workflows, and SaaS administration.
• Own and automate Joiner-Mover-Leaver processes across access, identity, devices, asset provisioning, and software licensing.
• Support secure endpoint management through MDM, encryption, patching, device posture, remote lock/wipe, and lifecycle controls in the Apple ecosystem.
• Maintain access controls, role-based access models, access reviews, least-privilege practices, and evidence trails.
• Support procurement, provisioning, asset tracking, hardware lifecycle, software lifecycle, licensing, renewals, and vendor coordination.
• Provide backup and escalation support for HQ/on-site IT where needed, including onboarding, events, working sessions, device readiness, meeting-room equipment, peripherals, stock readiness, and basic networking coordination.
• Build automation, self-service workflows, runbooks, and knowledge base content that reduce manual support load.
• Support IT service delivery for a globally distributed, remote-first workforce, including issue triage, escalation, root cause follow-up, and service improvement.
• Contribute to IT disaster recovery, business continuity, and operational readiness planning with Security and Operations.
• Support technical control work and evidence collection for SOC 2, ISO 27001, EU CRA, and other related compliance frameworks.
• Track useful IT metrics such as request volume, SLA adherence, provisioning time, patch coverage, access reviews, self-service adoption, and employee satisfaction.

Required Experience, Qualities & Skills

Operational Depth

• Around 2 to 3+ years of IT operations experience in a modern SaaS, technology, or remote-first environment.
• Strong hands-on experience with endpoint management, device lifecycle, MDM, patching, encryption, and secure device posture.
• Experience administering identity and access systems, SaaS tooling, collaboration platforms, service desk workflows, and access review processes.
• Practical understanding of Joiner-Mover-Leaver workflows, least privilege, role-based access, audit evidence, vendor access, and secure onboarding/offboarding.
• Comfortable with automation and scripting. You should look for ways to reduce repetitive manual work and make IT processes more reliable.
• Good judgment around operational risk, employee experience, security controls, cost, and supportability.
• Clear communication and documentation habits. Your runbooks, policies, support notes, and process changes should help others move faster.
• Comfortable covering hands-on IT support when needed, while primarily focusing on scalable IT operations, automation, secure tooling, docs, and service improvement.

Tooling Experience

• We don’t expect you to have used every tool we use, but experience is useful:
• Okta, Entra, or a similar identity provider.
• Jamf, Iru (formerly Kandji), Intune, or similar MDM/device management platform.
• Google Workspace, Slack, Atlassian, GitHub, and common SaaS administration.
• Service desk or ITSM tooling.
• Asset management, procurement, inventory, and licensing tools.
• AWS, networking, VPN, DNS, and basic cloud infrastructure concepts.
• Security and compliance tooling used for evidence collection, access reviews, device posture, and control monitoring.