IT Operations Engineer - L3 (m/w/d) at EVERIENCE

Etten-Leur, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Operational Excellence, Second-line Support, Third-line Support, Digital Workplace, Service Ownership, Windows OS, Active Directory, Microsoft 365, Networking Fundamentals, Endpoint Management, SCCM, Intune, Scripting, PowerShell, Troubleshooting

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality, and continuous improvement. Your Responsibilities: As an IT Operations Engineer, you will play a key role in delivering a high‑quality digital workplace experience to our users across the Benelux region. Your main responsibilities include: IT Support & Operational Excellence: Deliver high‑quality IT support to end users, both remotely and on‑site when required, ensuring business continuity and user satisfaction. Act as second‑ and third‑line support for IT incidents, service requests, and technical guidance. Contribute to our digital workplace strategy by supporting and improving daily IT operations. Service Ownership: Serve as the Service Owner for existing or future Digital Workplace–related services, such as: Media4Display narrowcasting Cloud PBX solutions Mobile & rugged device management SharePoint Drive continuous improvement by identifying recurring issues and proposing sustainable solutions. Qualifications Is This Role for You? As an IT Operations Engineer, you take on a central role in ensuring the stability, availability, and performance of our end‑user IT environment. You act as a technical expert for workplace platforms, daily operations, and support processes. What You Bring: Proven experience in IT support or service desk roles, ideally within a global or multi‑site organization. Strong knowledge of: Windows OS Active Directory Microsoft 365 Networking fundamentals Endpoint management Experience with: SCCM Intune Scripting (PowerShell) Excellent troubleshooting skills, communication abilities, and customer‑service mindset. Strong time management, priority handling, and ability to work independently. Experience with ITSM tools and asset management systems. Fluency in English and Dutch (French is an asset). Valid driver’s license. A relevant degree in technology (or related field) with a focus on IT. Certifications such as ITIL, MCITP, or CompTIA A+ are considered a strong advantage. Additional Information Working Conditions: On‑site position 32 - 40 H/ week (Monday to Friday) All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 5-10 ans Department: Fonctions support utilisateurs Type de contrat: CDI

Responsibilities

The IT Operations Engineer will deliver high-quality IT support to end users across the Benelux region, acting as second- and third-line support for incidents and service requests. Responsibilities also include serving as the Service Owner for Digital Workplace services and driving continuous improvement by proposing sustainable solutions for recurring issues.