IT Operations Engineer at Vodafone United States

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Desktop Support, Windows 10/11, Intune/MDM, Active Directory, ITSM Tools, VoIP, SIP, Networking Basics, Security Compliance, Scripting, Automation, Incident Management, Problem Management, Data Protection, Peripheral Management

Industry

Telecommunications

Description

Perform structured diagnostics (hardware, OS, network connectivity, profile, application, telephony). Ensure accurate asset tagging, CMDB updates, and chain-of-custody (issue, transfer, return, disposal). Coordinate stock levels, RMA/warranty handling, and vendor engagements for peripherals. Enforce OS/application patching, AV/EDR posture, device encryption, screen‑lock policies, and USB governance. Remediate non‑compliant endpoints and report to Security/Compliance teams. Support audit readiness (e.g., POPIA/PII handling, SOX/ITGC, ISO 27001 control evidence). Produce and maintain “How‑to” guides for agents/supervisors. Provide weekly/monthly service reports (incident trends, MTTR, first‑call resolution, top problems). Identify automation and process improvements (scripted fixes, self‑service catalogues, zero‑touch provisioning). 3-5 years of desktop support in a high‑volume call centre or telecoms. Hands‑on with Windows 10/11, Intune/MDM, Group Policy, Active Directory (accounts, profiles, permissions), and ITSM tools (ServiceNow/Remedy/JIRA SM). Exposure to VoIP/Softphone (SIP, QoS), headset ecosystems (Jabra/Plantronics), and call centre WFM/QA tools. proven record of managing assets, and peripheral lifecycle OS & Endpoint: Windows 10/11, driver management, user profiles, credential caches, offline files, BitLocker. Directory & Auth: AD, Azure AD, SSO, MFA, Group Policy, conditional access. Networking Basics: TCP/IP, DNS/DHCP, proxy, VPN, Wi‑Fi troubleshooting, QoS awareness. UC/Telephony: Softphone setup, SIP registration, audio device mappings, QoS symptoms. ITSM: Incident, Request, Problem, Knowledge, CMDB; SLA/OLA adherence. Security & Compliance: EDR/AV, patch compliance, data protection practices (POPIA). Scripting/Automation: PowerShell for packaging, remediation, and inventory (preferred).

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Responsibilities

The IT Operations Engineer will perform structured diagnostics across hardware, OS, and network connectivity, while ensuring accurate asset management and compliance. They will also support audit readiness and produce service reports, identifying areas for automation and process improvements.