IT Operations Manager at BuzzClan Canada

Celebration, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem Solving, Initiative, Communication, Team Building, Decision Making

Industry

IT Services and IT Consulting

Description

Job Description Job Description: Computer Operations Manager - FDOT Location: Celebration, FL 34747 Work Mode: Onsite (5 Days a Week) Type: Contract Summary: Leadership role overseeing and managing the daily activities of the technical operations team to ensure reliable, secure, and efficient delivery of IT services for the Florida Department of Transportation (FDOT) environment. Focuses on SLA management, continuous improvement, infrastructure deployment, and user support. Key Responsibilities: Operations & Service Delivery: Lead daily IT service delivery and team activities (scheduling, monitoring, incident response). Manage system performance, implement operational standards, oversee IT asset lifecycle (desktops, servers), and implement IT Service Management (ITSM) processes (Incident, Change, etc.). Coordinate software rollouts and patch management. Compliance & Planning: Ensure compliance with security standards and policies. Contribute to business continuity/disaster recovery planning and integrate new technologies. Team Leadership: Lead, mentor, and develop supervisors and technical staff. Drive continuous improvement and monitor/improve service desk performance and customer satisfaction. Technical Support: Provide advanced computer and user support (installation, configuration, troubleshooting, network/telephony support). Manage service ticket queue and provide on-site support. Qualifications Qualifications Education: Bachelor’s Degree in Computer Science/related field OR equivalent work experience. Experience: Minimum 7 years of IT work experience with proven experience managing production and operations support teams. Physical: Ability to lift up to 50 lbs and perform physical tasks (climb, squat, bend) in all weather. Key KSAs: Strong Leadership, Problem Solving, Initiative, Communication, Team Building, and Decision Making skills. Additional Information All your information will be kept confidential according to EEO guidelines.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The IT Operations Manager will oversee the daily activities of the technical operations team, ensuring reliable and efficient delivery of IT services. Responsibilities include managing service delivery, compliance with security standards, and providing advanced technical support.