OVERVIEW

We are seeking an experienced IT Operations Manager to oversee and enhance our IT infrastructure and operations. The ideal candidate will possess a strong background in managing IT services, ensuring optimal performance of systems, and leading a team of IT professionals. This role requires a strategic thinker with excellent leadership skills and a deep understanding of various technologies, including cloud services, networking, and security protocols.

QUALIFICATIONS

• Proficient with Microsoft Office 365 (Outlook, Word, Excel), Adobe and various types of office equipment
• Strong understanding of cloud services (Azure, AWS, Entra, MS365, SharePoint and Teams)
• Knowledge of cybersecurity best practices, compliance frameworks and data protection regulations
• Excellent communication and interpersonal skills with the ability to collaborate across technical and on-technical teams.
• Excellent problem-solving and time management skills
• High attention to detail
• Ability to adapt to changing and fast-moving environments
• Ability to multitask with ability to prioritize and meet deadlines
• Must be customer service minded, friendly, courteous, and self-starter
• Provide professional representation of self and company.
• Ability to learn new technologies
  Job Type: Full-time
  Pay: $68,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• IT Operations: 5 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: In perso

• Oversee daily IT operations, including network, server, storage, and application performance.
• Ensure availability, security, and reliability of IT systems and services.
• Develop and maintain standard operating procedures for IT support and incident management.
• Supervise and mentor IT support, network, and systems administration staff.
• Allocate tasks, set priorities, and monitor performance to ensure service-level agreements (SLAs) are met
• Conduct regular team meetings and provide professional development opportunities
• Oversee and monitor help desk performance ensuring timely resolution and high customer satisfaction
• Ensure prompt and effective resolution of incidents, problems and service requests
• Manage on-premises and cloud-based infrastructure, ensuring optimal performance and scalability
• Coordinate maintenance, upgrades and patches for hardware and software programs
• Oversee disaster recovery and business continuity plans
• Enforce cybersecurity policies, procedures and awareness programs
• Ensure compliance with industry regulations, internal controls and data privacy requirements
• Monitor and respond to security alerts, vulnerabilities and incidents
• Manage vendor relationships for IT products, services and contracts
• Negotiate service agreements and monitor vendor performance
• Prepare and manage the IT operations budget
• Contribute to IT strategy and roadmap development in alignment with business goals.
• Identify opportunities for process automation and service enhancements
• Provide end users with technical assistance and support related to computer systems, hardware, and software.
• Respond to email and calls for technical questions and queries in a timely and professional manner.
• Provide support using remote connection software
• Assist with onboarding and offboarding users.
• Maintain and update door access systems.
• Maintain accurate inventory of all equipment, software, and licenses.
• Install, configure, and upgrade PC hardware and software.
• Assist with conference room events and meetings.
• Write training materials for end users.
• Assist with creation of IT documentation.
• Install, modify, repair office equipment including VoIP phones, printers and MFP’s.
• Assist end users with mobile phone issues.
• Use and provide thorough documentation on each customer interaction in the ticketing system.
• Assist with special projects
• Other job duties as assigned.