IT Operations Manager(Internal Application Only) at Cashbuild Limited

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations Management, Leadership, Process Enhancement, Communication, Problem Solving, IT Systems, IT Services, Infrastructure Management, Technical Support, Policy Development, Monitoring, Capacity Planning, Reporting, Directing, Planning, Analysis

Industry

Retail

Description

Description: To plan, organise, control, and coordinate the day-to-day Information Technology activities, ensuring that systems, services, and infrastructure work reliably and securely. To provide guidance and leadership to the IT functions and its technical personnel. Requirement: NQF 7 with minimum 3-5 years relevant experience in similar position Practical and theoretical knowledge IT Systems, Services and Infrastructure General management knowledge and skills Proven Technical experience in computer software and hardware, including servers and systems. Proven Leadership to effectively manage IT personnel and set department priorities. Proven process enhancement to develop and implement policies and procedures for IT in order to assess and improve processes. Strong written and verbal communication in order to communicate with team members, management personnel, and end users. Problem solving addressing user issues with software, hardware, and servers Key Performance Area: General IT Operations Management Directing activities of IT Technical personnel to both support end users and to assist with IT upgrades and directives. Develop IT policies and procedures to ensure that the department operates effectively and reliably. Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel. IT Operations Monitoring Ensure adherence to monitoring of servers, networks, computer and data integration services systems for irregularities and performance issues. Ensure adherence to monitoring of back-ups for IT Systems. IT Operations Support Assess departmental needs and help desk inquiries to ensure personnel are assigned to resolve reported issues. Assess and resolve help desk or service desk escalations and end user escalations, including 3rd parties. Support IT activities while upgrading systems and servers and migrating data, including methods to streamline upgrade process, monitor systems to ensure that it remains stable and usable. Approval of change requests and escalations. Maintain data security. IT Third Party Management IT Third Party Management and oversight Ensure adherence to agreed Third Party service level agreements (SLAs). IT Capacity Planning and System Improvement Capacity planning and performance enhancement servers, networks, and computer systems. Assess system data and error logs, along with user reports, to determine areas for improvement or repair. IT Reporting Progress, performance, and operational reports. Weekly Services reporting. Monthly Services reviews. Trend analysis. Root cause analysis (RCA) Open call reviews Ad-Hoc Management Reports Competencies: Directing Directing others, taking charge. Sets an example. Clearly expresses what he/she expects from others. Paints the big picture, provides frameworks. Enthuses employees about the chosen approach. Result-oriented Being focused on achieving objectives and results, persevering in the face of adversity. Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere. Makes an effort to achieve objectives. Has a clear goal in mind. Looks for a solution when achieving the objective becomes threatened. Finishes the job in time. Planning Systematically organising activities and setting time frames, setting priorities. Ensures that the necessary means to perform the job are available on time. Puts matters in an efficient order when planning. Makes the plan understandable for everyone involved. Makes, and maintains a realistic plan. Sets priorities. Performing under pressure Maintaining an effective performance under pressure, or when faced with setbacks or disappointment. delivers good results under pressure. persists when faced with setbacks. continues to do the right thing under pressure, without making mistakes. maintains an even performance under pressure. Analysing and forming opinions Researches a problem before drawing conclusions. Recognises the causes of events. Quickly gets to the root of a problem. Draws logical conclusions. Innovating Identifying opportunities to implement changes and improvements. Invents new things in line with existing successes. Proposes improvements regarding existing work methods. Isn't afraid to let go of existing frameworks. Is able to look to others to generate ideas. Assertiveness Effectively standing up for oneself. Isn't afraid to enter into discussion. Effectively stands up for his/her own opinion. Can handle criticism. Speaks up when others cross his/her boundaries. Providing feedback Giving scope to others by sharing one's views on their performance. Provides others with insight in the effectiveness of their performance. Provides feedback regularly. Provides feedback that people consider useful. Isn't afraid to use feedback to bring up subjects that are negative or sensitive. Provides specific feedback. Teambuilding Encouraging cooperation within the team in order to achieve common objectives. Establishes cooperation between team members. knows what is going on within the team. Stimulates the mutual commitment and solidarity within the team. Motivates team members for the joint team goals. Integrity Complying with generally accepted standards in activities related to the position. keeps promises. creates realistic expectations. is sincere. handles sensitive information carefully. shows awareness of values, indicates when boundaries are crossed. Accuracy Effectively handling detailed information and being consistently attentive to details. Works in an orderly fashion. Ensures that matters are handled in an orderly and accurate manner from start to finish. Prevents mistakes. Invests energy in checking his/her work for mistakes. Client focus Identifying and actively responding to clients' wishes and needs. Deals with clients in a friendly manner. Shows involvement in the client's problem. Makes clients feel welcome. Approaches the client's question with a can-do mentality Personal development Being aware of one's own strengths and weaknesses: consciously working on personal development. Is focused on self-broadening and/or gaining more in-depth knowledge. Follows relevant training programmes and/or looks for opportunities to gain experience. Seeks and uses opportunities for personal development. Asks for feedback in order to learn

Responsibilities

The role involves planning, organizing, controlling, and coordinating daily Information Technology activities to ensure reliable and secure systems, services, and infrastructure. This includes providing guidance and leadership to IT functions and technical personnel while managing operations, support, third parties, capacity planning, and reporting.