IT Operations Manager at R3 LLC

Woburn, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

125000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Organizational Skills, Strategic Planning, Operational Leadership, Infrastructure Management, IT Roadmapping, Budget Management, System Performance Optimization, Security Compliance, Disaster Recovery Planning, Vendor Management, Project Management, Service Delivery, Incident Response, ITIL

Industry

Information Technology & Services

Description

Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented IT Operations Manager to join our team. As the IT Operations Manager, you are responsible for overseeing the day-to-day IT operations of one or more assigned client environments. This role serves as the primary operational leader and strategic liaison between the client and our internal technical teams. You will ensure client infrastructure is stable, secure, and aligned with business objectives while driving the execution of each client’s IT roadmap. The IT Operations Manager partners closely with Executive Leadership, client stakeholders, engineers, and service desk teams to deliver high-quality managed services and measurable client success. This role requires strong organizational skills, client communication experience, and the ability to balance operational excellence with strategic planning in a fast-paced MSP environment. Responsibilities: Serve as the primary operational point of contact for assigned client accounts, ensuring consistent service delivery and client satisfaction Oversee and manage client IT infrastructure, including servers, networks, hardware, software applications, and cloud environments Develop and maintain client-specific IT roadmaps aligned to business goals, risk tolerance, and budget Partner with client leadership to plan and prioritize initiatives, forecast technology needs, and provide strategic guidance Develop and manage client IT budgets, track spend against plan, and provide regular reporting on performance and initiatives Monitor and optimize system performance, availability, and capacity across client environments Ensure client environments are secure, compliant, properly backed up, and have documented disaster recovery plans in place Review and maintain accurate documentation of client environments, processes, and configurations Oversee help desk support performance for assigned clients, ensuring SLAs and response targets are consistently met Manage vendor relationships on behalf of clients, including hardware, software, cloud, and telecommunications providers Oversee procurement and asset lifecycle management for client environments Lead and coordinate infrastructure-related projects including upgrades, migrations, security initiatives, and technology refresh cycles Provide clients with scheduled executive summaries, performance reports, and strategic recommendations Identify opportunities to improve client environments and recommend additional managed services or solutions where appropriate Ensure security monitoring, incident response coordination, and remediation activities are properly executed Staycurrent with industry trends and emerging technologies to provide proactive recommendations to clients Requirements Qualifications: Bachelor’s degree in computer science, Information Technology, or related field preferred 2–5+ years of experience in IT operations management within a client-facing or MSP environment 3+ years of technical experience using Microsoft-based solutions and products Demonstrated experience managing server and network infrastructure, software applications, and hardware in production environments Experience working directly with client executives or business stakeholders strongly preferred Skills: Strong knowledge of IT infrastructure, including servers, networking, storage, virtualization, and cloud-based systems Experience supporting client environments in a Managed Service Provider MSP setting preferred Proven ability to manage multiple client accounts simultaneously while maintaining high service standards Strong project management skills, including planning, coordination, and execution of client initiatives Excellent communication skills with the ability to translate technical concepts for executive and non-technical stakeholders Strong leadership and coordination skills to guide technical teams in delivering client solutions Solid understanding of IT security, data protection, compliance, and risk management best practices Ability to implement and enforce operational processes and drive continuous improvement Familiarity with ITIL or other IT service management frameworks is a plus Comfortable working under pressure and managing competing client priorities Availability to work flexible hours as needed to support client operations and critical initiatives Why join our winning team? Competitive wages to reflect your experience and skills. Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. 401(k) with company match to help you plan for the future. Flexible time off policies to ensure you maintain a healthy work-life balance. We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same. We are reshaping the industry and the way it thinks about technology and service. We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. The opportunity to be a part of an amazing team. The salary range for this position is $115,000 -$125,000/year.The base salary range for this position is an estimate and may vary depending on relevant factors, including but not limited to education, experience, certifications, and skillset, as well as internal equity and business considerations. This range reflects base pay only and does not include bonuses, incentives, benefits, or other forms of compensation that may be offered as part of the total compensation package.R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination

Responsibilities

The IT Operations Manager oversees the day-to-day IT operations for assigned client environments, acting as the primary operational leader and strategic liaison between the client and internal technical teams. This role ensures client infrastructure stability, security, and alignment with business objectives while driving the execution of the client's IT roadmap.