IT Operations Manager at WLG

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT infrastructure, Vendor management, ITIL, Cloud platforms, Azure, AWS, Service desk management, Budgeting, Risk management, Disaster recovery, Business continuity, Networking, Virtualization, IT security, Operational excellence, Leadership

Industry

Financial Services

Description

Do you want to be part of an innovative digital project that is transforming how people access mobility services? Our client is a leading provider in Central and Eastern Europe, offering mobility solutions that help businesses manage their fleets more effectively. They are creating a seamless digital experience that supports every step of the customer journey—from booking and managing vehicles to monitoring costs and optimizing fleet performance. Through innovative platforms such as customer portals and mobile apps, they provide real-time insights and connected tools that make mobility management easier, smarter, and more efficient. We are seeking a strategic and hands-on IT & Digital Transformation Director to lead the charge in building the technological future of our client's operations. This pivotal role is responsible for shaping and executing the digital agenda, ensuring that technology serves as a powerful engine for business growth and operational excellence. You will be the key architect behind a robust, scalable IT environment that supports ambitious business objectives. Responsibilities: Vendor & Infrastructure Management Manage day-to-day IT infrastructure operations delivered through external vendors, ensuring service quality, performance, and contractual compliance. Oversee vendor-delivered services such as data centers, networks, servers, storage, cloud operations, and end‑user computing. Monitor and report SLAs, KPIs. Coordinate maintenance windows, change implementations, incident escalations, and problem resolution activities conducted by internal team and third parties. Service Desk & Support Oversight Supervise first-, second-, and third‑line support teams (internal and outsourced) to ensure timely and effective resolution of incidents and service requests. Improve support workflows and knowledge management practices to reduce incident recurrence and enhance user satisfaction. IT Purchases Perform purchases of IT hardware and software in line with internal purchasing procedures, approval workflows, and compliance requirements, ensuring proper vendor selection, documentation, and cost control. Co-create IT budget and monitors spending. Performs Operational Excellence & Process Governance Maintain strong adherence to ITIL‑based operational processes, including Incident, Problem, Change, Configuration (CMDB), Asset Mgmt. Ensure infrastructure operations follow corporate policies & security guidelines. Identify operational risks related to infrastructure and vendor services, implementing mitigating actions and preventive controls. Oversee business continuity and disaster recovery readiness, ensuring testing procedures are executed regularly with vendors. Collaboration Act as the primary point of contact between business users/internal IT, and external service providers. Communicate operational issues, planned changes, risks, and improvement initiatives clearly and proactively. Support strategic IT transformation initiatives and provide operational insights during technology rollouts. Who We Are Looking For: Technical & Operational Expertise Strong knowledge of IT infrastructure domains: networking, servers, storage, virtualization, cloud platforms (Azure/AWS), workplace services, and IT security fundamentals. Solid understanding of ITIL frameworks and practical experience operating in an ITIL‑governed environment. Experience managing outsourced IT operations, vendor contracts, and SLA‑driven service delivery models. Process & Compliance Orientation Experience in enforcing IT operational processes, working with audits, and maintaining compliance with security and quality standards. Understanding of risk management, resilience planning, DR/BCP, and operational controls. Leadership & Management Skills Ability to coordinate distributed support teams and ensure consistent execution of policies and processes. High level of ownership, accountability, and autonomy in managing operational areas. Education & Certifications 3 years’ experience on similar position Degree in Information Technology or a related field. ITIL certification; certifications in cloud platforms, or security are an advantage. Fluent English and Polish (both written and spoken) You will love to join this company for: Impactful Work: You will have the autonomy to build, shape, and own a product that is critical to the company's future, directly seeing the results of your work. International environment B2B or permanent contract Competitive compensation package (base salary + performance-based annual bonus) Private medical care Sports card Car leasing benefits Parking in the building Company events A hybrid type of work Strong work-life balance Friendly & Supportive Atmosphere Support in learning and development further while also providing multi-year career opportunities

Responsibilities

The IT Operations Manager will oversee day-to-day IT infrastructure operations, including vendor management, service desk support, and IT procurement. They are responsible for ensuring operational excellence through ITIL-based processes, budget monitoring, and maintaining robust business continuity and disaster recovery plans.