IT Operations Officer SС-8 at World Food Programme

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Project Management, Data Security, Network Issues Resolution, IT Systems Design, Data Analysis, Team Supervision, User Support, IT Cyber Security, Budgeting, Planning Implementation, Database Administration, Reporting, Infrastructure Technologies, VoIP, Network Planning, IT Operations

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 27 November 2025-23:59-GMT+02:00 Eastern European Time (Kiev) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). 📌 Type of Contract: Service Contract ➡️ Unit / Division: TEC Unit / WFP Ukraine 📍 Duty Station: Kyiv ➡️ Duration: 12 months (renewable) 🇺🇦 The position is only open to Ukrainian nationals or residents of Ukraine, with a legal work permit. What will you do in this position? In line with the Ukraine Country office objectives, WFP Ukraine requires an IT Operations Officer to support the delivery of efficient and effective IT services, contributing to sound, innovative solutions that enable staff to deliver assistance to beneficiaries. The position will ensure support to the implementation and management of Digital Assistance Services (DAS) in the country. Reporting to the International TEC Business Transformation Officer. The incumbent will actively contribute to the compilation, analysis, maintenance, reporting of IT data to maximize the effectiveness of IT services, resolve network issues and provide timely support to the design, development and usage of IT systems. Why work with WFP Ukraine? The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world who depend on its food supplies. The war has caused immense suffering for civilians, displaced families, and disrupted supply chains and food production. It has caused one of the fastest forced population movements since the Second World War. Close to 6 million Ukrainians are still living as refugees across Europe, and almost 3.3 million are internally displaced. Many have lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south of Ukraine do not have reliable access to nutritious food. WFP uses a combination of food and cash assistance to support communities affected by the war. This includes working with local partners to distribute food boxes in areas near the frontline and providing cash transfers in locations where people have access to banks and markets to buy food. Since March 2022, WFP has distributed food and cash assistance equivalent to 3.01 billion meals to people displaced and affected by the war. At WFP Ukraine, we offer a wide range of benefits and entitlements and favorable working conditions for Service Contract holders. Some of them are: ✅ Competitive salaries per job level ✅ Pension contribution added to net salary ✅ Medical insurance with the possibility to enroll eligible dependents ✅ Applicable danger pay (revised on quarterly basis) ✅ Annual leave - 30 days per year ✅ 18 weeks of parental leave for birth mothers and 4 weeks of parental leave for non-birth parent ✅ 1 day per week remote working option within the duty station (subject to conditions) ✅ Accessible premises & reasonable accommodation ✅ Learning & development opportunities How can you make a difference? Support the budgeting, planning and deployment of IT systems that are aligned with business needs, in accordance with WFP corporate standards. Provide support to maintain IT systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them. Implement innovative IT solutions for improving and upgrading system performance; support any technology upgrades as required. Provide data and documentation to support the procurement of IT equipment and services at and in line with WFP rules and regulations. Collate data and contribute to the preparation of accurate reports on IT investments and costs, providing information to inform decision-making by stakeholders after market intelligence. Implement Data analysis technical systems and knowledge and build awareness of Data industry developments. Effective supervision of a team to respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied. Guide junior staff and field staff, acting as a Field office point of referral and supporting them with analysis and queries. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT. Interact effectively with colleagues and other units to understand their needs and provide appropriate technical support. Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. Implement IT Cyber security policies and systems to monitor the networks. Act as IT liaison Officer for IT staff in the Field Offices. Perform other tasks as required by the organisation. CRITICAL SUCCESS FACTORS: Good IT project management skills and good English writing skills. Support the WFP Ukraine IT activities by identifying, procuring, testing, and recommending new technologies. Overseeing the upgrades to WFP’s systems and processes to meet business needs. Provide IT business innovation and technology relationship management internally and externally. Develop IT business requirements and other system documentation to support development of bespoke applications in the country office. Ensure innovative solutions and Tech market updates into corporate systems that meet desired outputs. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to adapt and work in difficult climate and security-related conditions To join us in saving lives, changing lives, you will have: Education: University degree in Computer Science/ Engineering, IT Engineering, Management information systems or other relevant field; or First University degree with additional 5 years of related work experience and trainings/courses in Information Systems. Certifications: CCNA, CISCO CCNP, CCSP, PMP, ITIL, PRINCE2 and CCIE are desirable. Experience: At least 1 year of progressive postgraduate professional experience in an IT related field such as hardware and software support, WAN/LAN, business / systems analysis. Experience in large-scale rollouts and client support, such as, a Service Desk and User Support Unit. Experience in Project management. Budgeting and planning implementation with counterparts is a key requirement. Has assisted in the design and implementation of service management and support systems / processes. Experience in database administration and reporting; working in an international or multicultural environment. Knowledge & Skills: Strong skills in Systems Security, Infrastructure Technologies including LAN/WAN/WLAN/VPN, IP Telephony, Intrusion Prevention and Detection Systems, and Firewalls. Network planning, implementation and debugging (LAN, WAN and datacenters). Switching and routing based on various Cisco platforms (29xx, 39xx, Nexus,65xx and others) VPN technologies (IPSEC, DMVPN, MPLS) Strong knowledge of information Systems Security (Cisco ASA, HP Tipping point) Network access control (Cisco ISE) Wireless LAN technologies (Cisco, Ruckus, Proxim) WAN acceleration (Riverbed and Cisco WAAS) Network IP Monitoring tools such as Netflow, OpenNMS, OpManager, Orion Solarwinds, IP Monitor, Fluke VPM, Ntop. VoIP – Cisco, Microsoft and Polycom, Unified communications. SIP communications protocol. Experience in IT Operations environments, preferably in large international organizations Sound in Project management skills in the network and security service delivery context. Proficiency in Tableau, MDCA, ONA, SugarCRM, IVR and Microsoft Office in particular MS Word, MS Excel and MS Access Possession of a combination of business and technical including - general management skills, writing skills and document preparation. Languages: Fluency in both oral and written communication in English and Ukrainian languages; WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

Support the delivery of efficient and effective IT services, contributing to innovative solutions that enable staff to deliver assistance to beneficiaries. Ensure support to the implementation and management of Digital Assistance Services in the country.