IT Operations On-site at D-Career

Tam Kỳ, Quảng Nam Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk, First Level Support, Second Level Support, ITSM Processes, Problem Analysis, Solutions Database, Remote Access, On-Site Support, Hardware Asset Management, Software Asset Management, Incident Recognition, Service Request Processing

Industry

Motor Vehicle Manufacturing

Description

Objective of job Record and classify IT service requests and IT incidents globally and process in first level support as well as potentially second level support, in compliance with applicable ITSM processes, standards, and IT guidelines Alternative Operations On-Site: Process IT service requests and IT incidents in the office area or on shop floor systems in 1st level support as well as potentially 2nd level support for the respective sites in compliance with applicable ITSM processes, standards and IT guidelines Principle activities IT Service Desk: Analyze and clarify problems/ system errors with internal partners (e.g. clarify technical issues with the software and infrastructure experts, etc.) Create solutions for simple problems for the solutions database, according to predetermined guidelines Record and classify simple service requests and IT incidents globally (e.g. requests for advise on standard IT products, processing standard changes, etc.) Process IT service requests and IT incidents in first level support as well as potentially second level support (e.g. act as first contact person for complex and time-consuming requests for support in the office area, capture all the necessary data and supplementary information, etc.) or forward to second level support, if required Recognize complex incidents; provide solutions / workarounds using information on documented solutions in the solutions database if necessary Inform the internal customer and initiate the acceptance of services rendered Document actions according to predetermined guidelines Service office systems by using remote access (e.g. solve incidents; install standard software on office PCs, laptops, etc.) Alternative Operations On-Site: Process IT service requests and IT incidents in first level support (e.g. act as first contact person for IT incidents for the shop floor systems, etc.) as well as potentially second level support at the respective site or forward to second level support according to applicable ITSM processes and guidelines. Document actions and solutions, if applicable, according to predetermined guidelines Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.) Conduct tests on systems or system components Conduct work packages in IT jobs and IT service requests on-site Maintain hardware and software asset management for assets on-site Create solutions for simple problems in the knowledge management database, according to predetermined guidelines Job requirements Specialized knowledge / education: Information Technology, Computer Science, Computer Engineering, or a related major Work experience: 1-3 years IT Operations On-Site and Some differing tasks with several potential solutions, including analysis of the situation/causes Additional knowledge: Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals Địa chỉ nhận hồ sơ:DAV Draexlmaier Automotive Vietnam Co. LLô D1, KCN Tam Thăng, Xã Tam Thăng, TP Tam Kỳ, Tỉnh Quảng Nam, Quang Nam, Việt Nam HoặcEmail: recruiting.vn@draexlmaier.com

Responsibilities

The primary objective is to record, classify, and process IT service requests and incidents globally, providing first-level support and potentially second-level support in compliance with ITSM processes. Key activities include analyzing problems, creating solutions for the knowledge base, and supporting office or shop floor systems via remote access or on-site presence.