ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION

Our roster has an opening with your name on it
FanDuel is looking for a dynamic Senior Manager of Technical Operations to lead the globally distributed 24/7 IT Operations function, responsible for handling all priority incidents across our products including Sportsbook, Casino, Fantasy, Retail, Racing and other products within the FanDuel offering. This role will combine hands-on technical leadership with people management, focusing on helping the team develop advanced operational skills while driving continuous improvement across the infrastructure.
This role will oversee critical operational workflows, lead high-severity incident response, and implement best practices rooted in ITIL and cloud-native operations. At the same time, it will include a key focus on growing the capabilities of the team through mentorship, training, and exposure to cutting-edge tools and technologies.
This leadership role will assist the Sr. Director of IT Ops driving the vision and strategy of the team to ensure best-in class response and detection as first-line responders through an evolving technology landscape. This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure our support coverage is robust, scalable, and aligned to company objectives.
Collaboration and communication are fundamental to this role with a close partnership with the Service Management team and Engineering stakeholders to champion Operational Excellence through rigorous cross-functional initiatives, proactive evolution of incident processes and post incident reviews. It will provide a first-line support perspective, contribute ideas and requirements for these operational processes. This is an exciting opportunity to help elevate best practices with continuous improvements to ensure a reliable experience for our customers.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE STATS

What we’re looking for in our next teammate

REQUIRED QUALIFICATIONS

• Bachelor’s or master’s degree in computer science, Engineering or related fields preferred.
• 7+ years of experience in technical service/support roles, including at least 5 years of direct people management preferred.
• Strong leadership and team management skills, with a track record of building and developing high performing teams.
• Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
• Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically.
• Up to date with latest trends and developments in technology operations to advance IT Operations org strategies.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple work streams with business-critical systems.
• Strong sense of ownership and accountability with the ability collaborate with senior leadership across the organization.
• Has a customer first mentality with knowledge of sports and/or experiences working in regulated industries is a plus.
• Strong understanding of Cloud services (e.g. AWS, Google, Azure).

PREFERRED QUALIFICATIONS

• Familiarity with ITIL, Agile, or similar IT management frameworks.
• Experience in compliance, regulatory, or other relevant certifications (e.g SOX)
• Familiarity with AI and automation technologies; an interest in exploring how AI can enhance operational efficiency is encouraged
  Willing to work nights, weekends, holidays, if necessary, as well as being on-call for key events and major incidents