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IT Operations Site Lead ANZ at CooperCompanies

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Vendor Management, Client Computing Troubleshooting, IT Procurement, Project Implementation, Capacity Planning, Performance Analysis, Customer Experience Management, Relationship Management, Knowledge Documentation, Technical Training, Service Management

Industry

Medical Equipment Manufacturing

Description

Primarily responsible for the resolution and coordination of all Service Management tickets across the assigned location/s. Includes managing all related procedures, monitoring, tracking and coordination of Service Management tickets. Ensures coordination of local IT resources under Manager/Supervisor direction and provides IT relationship management for the local business teams. Reviews and implements relevant current technologies, policies and procedures while supporting projects and initiatives. Assists with capacity planning, performance analysis, and developing proactive resolution plans for the assigned location/s. Provides and oversees effective management of the customer experience during the entire support process. Acts as the lead liaison for key local vendors and technology partners.

Responsibilities

Responsible for coordinating Service Management tickets and managing local IT resources and business relationships in the ANZ region. The role involves overseeing vendor partnerships, implementing current technologies, and ensuring a high-quality customer experience during support processes.