IT Operations Specialist at Angkas

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, System Administration, Corporate IT Support, Hardware Rollouts, Business Continuity, Security Protocols, AV Systems, Meeting Rooms, CCTV/IP Cameras, Network Monitoring, Endpoint Security, Disaster Recovery, Risk Assessments, Tier-2 Support, IAM, MDM

Industry

Description

The IT Operations Specialist is a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed. Responsibilities: IT Operations & Execution Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity. Enforce IT policies, standards, and security protocols across the organization. Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement. Office Infrastructure & Security Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools. Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience. Coordinate with vendors for routine equipment procurement, maintenance, and support. Network and Systems Administration Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security. Execute routine system backups and participate in disaster recovery testing. Assist in conducting risk assessments and resolving identified security vulnerabilities. End-User & Stakeholder Support Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization. Assist in communicating IT changes, system updates, and security awareness campaigns to staff. Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively. Automation and Process Optimization Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity. Administer and support internal tools, collaboration platforms, and operational workflow systems. Technical Support for Engineering Teams Serve as a reliable IT liaison for engineering, QA, and DevOps teams. Manage user access, permissions, software provisioning, and specialized environments required by technical staff. Assist in systems integration like SSO and Zero Trust Mobile Device Management Setup policies for mobile devices Update device police in response to Common Vulnerabilities and Exposures Ensure that all IT Assets that can be managed by the current MDM are configured. 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support. Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure. Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows. Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar). Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security. Experience coordinating with external IT vendors and managing hardware inventory and tracking. Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support. Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools. Experience with MDM is a plus. Experience with AI tools governance is a plus. Why join Angkas? Freedom of work Work life balance Free meal and use of gym Opportunities for promotion Start-up environment Multi-cultural and Agile work environment Diversified use of technology

Responsibilities

The specialist will maintain, support, and optimize the company's IT infrastructure, focusing on executing IT initiatives, enforcing security standards, and providing seamless support across departments. Key duties include deploying and maintaining office technologies like AV systems, administering networks, and providing tier-2 end-user support.