IT Operations Specialist / Associate Systems Administrator at Luminary Cloud

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity Management, User Lifecycle Management, Access Control, Auditing, Google Workspace, SaaS Application Management, Video Conferencing, Telephony, Cloud Infrastructure, End-User Support, Hardware Management, Documentation, Network Management, macOS, Okta, Communication Skills

Industry

Software Development

Description

The Role The IT Operations Specialist will be the first point of contact and primary resource for all end-user support and system administration, ensuring the reliability, security, and efficiency of Luminary Cloud's corporate infrastructure. This is a critical role responsible for immediate response and dedicated support for all employees. Key Responsibilities Identity & Access Management (Security Focus) User Lifecycle Management (ULM): Own the complete provisioning and deprovisioning lifecycle for all employees, contractors, and vendors using our Identity Provider (IdP), Okta. Access Control: Manage group and application-level access permissions within Okta, Google Workspace, and other SaaS tools, adhering strictly to security policies (Least Privilege). Auditing: Assist the Head of Security with regular access reviews and audit preparation. Corporate Systems Administration Google Workspace: Serve as the primary administrator for Google Workspace (formerly G Suite), managing user accounts, licensing, security settings, group policies, and collaboration tools. SaaS Application Management: Manage user access, configuration, and basic troubleshooting for key business applications and other departmental SaaS tools. Video Conferencing and Telephony: Manager user access, configuration, and basic troubleshooting for video and telephony systems Google Voice, Zoom, Zoom Rooms, etc. Cloud Infrastructure: Provide support for basic access and permission management within our cloud environment (e.g., managing IAM roles for internal users). End-User Support & Hardware Tier 1 & 2 Support: Provide friendly, efficient, and immediate technical support for all in-office and remote employees. Operating System Expertise: Expertly configure, deploy, troubleshoot, and maintain hardware running macOS (primary platform), as well as limited Linux, Windows, and mobile devices. Inventory & Asset Management: Manage the inventory, procurement, deployment, and repair of all company assets (laptops, monitors, peripherals). Documentation & Infrastructure Knowledge Base (Notion): Own and actively manage the internal IT knowledge base hosted in Notion, ensuring all onboarding guides, troubleshooting steps, and policy documents are current and comprehensive. Network & Peripherals: Manage, maintain, and troubleshoot in-office networking equipment (Wi-Fi, printer setup, A/V) and remote connectivity issues. Required Experience and Skills 2+ years of hands-on experience in corporate IT support, help desk, or system administration. Demonstrable expertise in managing and troubleshooting macOS environments. Proven administration experience with a major Identity Provider (IdP); Okta experience is highly preferred. Strong administrative knowledge of Google Workspace (G Suite). Administrative knowledge of JAMF, EDR, and other enterprise applications. Excellent written and verbal communication skills, with a focus on friendly, patient user service. Ability to work independently and manage a diverse ticket queue with immediate priority switching. Preferred Qualifications Experience with cloud platform administration (e.g., GCP, AWS, Azure). Familiarity with user setup, permissions, and basic integrations. Experience administering a documentation platform like Notion, Confluence, or similar. Familiarity with endpoint management/MDM solutions (e.g., Jamf, Intune).

Responsibilities

The IT Operations Specialist will provide end-user support and system administration, ensuring the reliability and security of the corporate infrastructure. This includes managing user access, corporate systems, and providing technical support for employees.