IT Operations Specialist

at  Embross

WHO WE ARE

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.
So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.

WHAT YOU’LL DO

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments.
The IT Operations Specialist role is responsible for acting as a primary contact serving all employees of Embross in supporting IT Operations responsibilities, including but not limited to managing user accounts and accesses, operating internal servers and network with attention to efficiency and security, optimizing infrastructure architecture, and more. Assisting in the management and maintenance of AWS cloud environments that are used for hosting customer environments could be another area of focus occasionally.
You will also work with Embross’ Software Engineering teams to deploy releases of new software applications and assist customers in deploying applications, as well as troubleshooting environmental issues, suggesting best practices of server or cloud environment set-up to customers that require assistance and advices, responding to customers’ requests for Cybersecurity Questionnaires, etc.

IN THIS ROLE, YOU WILL (BUT NOT LIMITED TO):

• Design, develop, manage, configure, and maintain cloud services and components and on-premise server infrastructures, and to enable safe and secure enterprise-wide use of high-available, scalable, and performance-optimized systems
• Work with Software Engineering teams to deploy backend, middleware, and web applications
• Configure and maintain monitoring and alerting systems to ensure stable uptime
• Support Linux, Windows, and Cloud (AWS, Azure, GCP) environments
• Evaluate new technology options and vendor products and propose new architecture and process improvements
• Be a technical advisor to customers and help with infrastructure deployments for customers
• Help setup IT Ops and DevOps best practices
• Act as a Cybersecurity Professional to lead, train and guide our employees at Embross in being equipped with correct knowledge to protect from cyber threats
• Produce network and server architecture diagrams and documentation
• Maintenance of SQL (i.e. MySQL, MS SQL Server) and non-SQL (i.e. MongoDB) databases
• Ensure critical system security
• Support security initiatives, and update and maintain information security policies
• Assist in development and execution of disaster recovery plans and ensure that these are documented, tested, and maintained
• Procure and manage IT devices for internal uses by Embross employees.
• Maintain and perform reimaging of operating systems on laptops and other PC machines where needed
• Take ownership of Asset Inventory Management
• Perform troubleshooting to resolve technical challenges for customers, across infrastructure and application domains related to OS, Networking or Database.
• Assist with providing level 3 production support, meeting customer SLAs, and managing updates and communication with them in case of issues.
• Interacting with teams and customers in different time zones to ensure 24×7 support.

Who You are

• Post-Secondary Degree or Diploma in computer science or similar, or an acceptable combination of education and relevant experience required.
• Minimum 5 years of direct work experience in managing systems, network, and database infrastructure.
• Experience with creation of network and server architecture diagrams.
• Solid understanding of overall cloud infrastructure (such as AWS, Google Cloud, Azure).
• Familiarity with Windows 10, Windows Server, Linux, vSphere.
• Experience with server monitoring and patching.
• Admin Experience with HTTP Server – IIS and Apache
• Admin Experience with Web Application Servers
• Must have – Apache Tomcat
• Good to have – Red Hat JBoss, IBM WebSphere WAS or similar.
• Knowledgeable of SW/HW load balancers like HAProxy, F5.
• Familiarity with CI/CD pipelines – Jenkins and CircleCI.
• Admin Experience with databases
• Must have – MS SQL Server, MySQL
• Good to have – Oracle, IBM DB2, MongoDB, Postgres
• Experience with Network Environment Admin including LAN, VoIP, DNS, Firewalls, Proxy Servers, Switches (HP1), routers (SonicWall), WIFI Controller (Rokus), VPN, VLAN policies.
• Familiarity with standard IT security practices such as identity and access management using LDAP/AD, mail server (SMTP/POP/IMAP Services), data protection, encryption, certificate and key management, SSL, Java Web Security.
• Experience with disaster recovery planning.
• Experience working with and managing external partners/customers.
• Self-motivated and able to work with minimal supervision.
• Excellent communication (verbal and written) skills in English.

BONUS, if you also are…

• AWS, Security, Network, ITIL, Microsoft etc. certifications.
• Automation of infrastructure provisioning, infrastructure-as-code, DevOps, automated deployment and change management and/or continuous integration/delivery.
• Knowledge of service architecture, containerization, and container orchestration technologies such as Kubernetes and Docker, microservices.
• Office 365 Administration.
• Familiarity with penetration testing.
• Experience with ITIL practices.
• Subject matter expertise to Travel and Transportation business areas - Airline, airport services or DCS (Departure Control System), RES (Reservation System), BHS, CUTE, CUPPS system services.
• Experience with Agile/Scrum.