WHAT YOU’LL DO

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments.
The IT Operations Specialist serves as the primary point of contact for all Embross employees, supporting a wide range of IT operations activities. This role is responsible for managing internal user accounts and access, operating and maintaining internal servers and network infrastructure with a focus on efficiency and security, and optimizing the overall IT architecture.
The specialist will manage and support our internal IT infrastructure to ensure seamless day-to-day operations for our on-premises environment and internal users. Key responsibilities include user onboarding and offboarding, system administration, hardware and software support, and driving operational process improvements.

IN THIS ROLE, YOU WILL:

• Provide hardware and software support: Troubleshoot issues with laptops, desktops, and other IT devices.
• Administer and manage Microsoft 365: Handle user accounts, licenses, and services.
• Manage user onboarding and offboarding: Ensure smooth transitions for new and departing employees.
• Maintain Azure Active Directory: Create, modify, and disable user accounts and groups.
• Operate and maintain internal servers and network infrastructure: Manage LAN, VoIP, DNS, firewalls, proxy servers, switches, routers, and VPN solutions.
• Procure and manage IT devices: Oversee asset inventory management and create/deploy/reimage OS or standard configurations on laptops and servers.
• Follow industry best practices for system setup security: Adhere to NIST and ISO 27001 guidelines.
• Assist in development and execution of disaster recovery plans: Ensure these plans are documented, tested, and maintained.
• Create documentation and SOPs for IT processes: Develop and maintain standard operating procedures and documentation for IT processes.
• Create automations to streamline processes: Implement automation solutions to improve efficiency and reduce manual tasks.
• Patching and updating of all servers, endpoints, and peripherals: Regularly patch and update systems to reduce company risk and improve cybersecurity posture.

Who You are

• Post-Secondary Degree or Diploma in computer science or similar, or an acceptable combination of education and relevant experience required.
• Minimum 3-5 years of direct work experience in managing systems and network infrastructure.
• Familiarity with Windows 10/11, Windows Server 2016-22, and Linux (various).
• Experience with server monitoring and patching.
• Experience with Network Environment Admin including LAN, VoIP, DNS, Firewalls, Proxy Servers, Switches, routers, WIFI Controllers, VPN, VLAN policies.
• Familiarity with standard IT security practices such as identity and access management using LDAP/AD, data protection, encryption, certificate and key management, SSL.
• Knowledgeable in implementing and maintaining VPN solutions for remote access.
• Entra ID experience - Creating, modifying, and disabling user accounts and groups in Entra ID(Azure AD).
• Motivated to learn and participate in company-provided training regularly.
• Demonstrated ability to provide exceptional customer service, including effective communication, problem-solving, and maintaining a positive and professional demeanor when interacting with internal and external stakeholders.
• Self-motivated and able to work with minimal supervision.
• Excellent communication (verbal and written) skills in English.

BONUS, if you also are…

• AWS, CompTia, ITIL, Microsoft etc. certified
• Knowledgeable in automation of infrastructure provisioning, infrastructure-as-code, DevOps, automated deployment and change management and/or continuous integration/delivery.
• Knowledge of service architecture, containerization, and container orchestration technologies such as Kubernetes and Docker, microservices.
• Familiarity with penetration testing.
• Experience with ITIL practices.
• Subject-matter expertise in Travel and Transportation business areas - Airline, airport services or DCS (Departure Control System), RES (Reservation System), BHS, CUTE, CUPPS system services.
• Experience with Agile/Scrum.
• Experience with disaster recovery planning.

You Travel
You will be working mostly from Richmond Hill Office, with a possibility of 0 – 15% of business travel.

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance
• STD and LTD Benefits.
• A minimum of 3% of your base salary towards GRSP as an employer contribution.
• Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary.
• Flexible working environment.
• Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.co