What will you do?

Your Key Responsibilities will be:

Installation & Configuration Expertise: Set up and configure workstations, user management, drivers, applications, licenses for end users.
Production & Prototyping Pipelines: Support and optimize our GitLab CI/CD pipelines, monitor the render farm, and maintain our internal Linux prototyping environment.
Troubleshooting Expertise: Diagnose and resolve hardware, software, and network issues to ensure minimal downtime and maximum productivity.
Inventory Management: Track and manage team assets (licenses, hardware, peripherals, etc.), ensuring accurate records and efficient resource allocation.
Help Desk Support: Provide timely assistance to users via chat, phone, remote access or in-person interactions, delivering effective solutions to technical problems.
Documentation: Generate documentation for common procedures and troubleshooting steps within our knowledge base (primarily Confluence/Jira).

Who are you?

You are a proactive problem-solver and a team player with the ambition to always find the best solutions for common success.

Here’s what we think you need to succeed in this role:

3+ years of profound work experience in the field
Proactivity: Problem-solver who anticipates technical bottlenecks, takes initiative, and escalates complex issues effectively..
Advanced Windows Knowledge: Ability to analyze logs, troubleshoot hardware compatibility, and perform network tasks (DNS refresh, VPN, domain joining, remote access setup).
Computer Management Expertise: Confident in configuring BIOS settings, swapping hardware components, and optimizing high-performance systems.
Soft Skills: Excellent communicator and reliable team player who adapts easily to fast-changing requirements.
Language: Business-level communication skills in English.
Willingness to travel between our German offices (Berlin, Ingolstadt, Munich and Wiesbaden) as needed. Office attendance in Berlin is at least 2-3 days per week.
Enthusiasm to learn and develop professionally.
Basic Linux Knowledge: Comfortable navigating Linux environments, managing directories, and installing software from the command line.

Nice to have, but not essential:

Responsibilities