IT Operations Specialist at Glia

Tallinn, , Estonia -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Google Workspace, Networking, SaaS Applications, Documentation, Digital Literacy, Communication, Problem-Solving, Compliance, AWS, Slack, Zoom, GitHub, Jamf, Scalefusion

Industry

Financial Services

Description

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. IT Support Specialist We're growing rapidly and seeking a highly motivated IT enthusiast to join the team. If you have what it takes to thrive in a fast-paced, dynamic, fast-growing startup, keep reading! About Glia Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create fantastic customer experiences. When human abilities such as problem-solving, creative thinking, and relationship-building are enhanced with technology... magical moments happen. Overview As an IT Support Specialist at Glia, you will play a key role in ensuring the success and satisfaction of our employees by providing prompt and effective technical support. You will collaborate with Glianeers across different departments within Glia, working particularly closely with the Security & Compliance and People Operations teams. This role involves monitoring and addressing the daily Tier 1 ticket queue and is essential for maintaining employee productivity and organizational efficiency. This is a hybrid role with an expectation of 3 days per week in the office. Responsibilities Monitor and address Tier 1 ticket queues, managing the day-to-day resolution of software and hardware issues, and providing advanced troubleshooting for recurring problems. Provide frontline IT support, resolving common issues related to hardware, software, networking, and enterprise tools. Assist the team with onboarding and offboarding duties, including equipment provisioning, collection, and account setup in various SaaS applications. Perform administrative tasks for core IT systems (e.g., Google Workspace, Okta, Slack), including password resets, setting up distribution groups, fielding access requests, and more. Assist with the maintenance and support of physical IT infrastructure, including office networks, peripherals, and workstation hardware. Maintain technical documentation for common issues and procedures to improve end-user self-service and team efficiency. Support IT inventory and asset lifecycle management by accurately tracking and ensuring the availability of IT assets. Provide employees with training, resources, and guidance to improve digital literacy and increase effective use of IT tools. Stay current with industry trends and emerging technologies to enhance personal IT capabilities. Other tasks and duties as assigned by leadership. Technologies You'll Work With Google Workspace Atlassian products: Jira, Confluence MDM: Jamf, Scalefusion Communication: Slack, Zoom, Gong Okta AWS GitHub Slack and many more! Requirements Hybrid role (3 days in-office) based in Tallinn. Bachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience in IT support or a related technical role. Strong understanding of desktop and end-user security best practices and common compliance requirements. Good problem-solving skills, with a focus on resolving common and recurring technical issues efficiently. Outstanding communication and interpersonal skills, with the ability to work effectively with both technical and non-technical audiences. Ability to handle ambiguous tasks and think outside the box to resolve support issues. Willingness to learn and grow with the team. Proficiency in English (reading, writing, and speaking). *Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com *Want to know more about working at Glia? Check our Glia's Career FAQ *Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com *Want to know more about working at Glia? Check our Glia's Career FAQs

Responsibilities

As an IT Support Specialist, you will provide prompt and effective technical support to ensure employee satisfaction. You will manage Tier 1 ticket queues and collaborate with various departments to maintain productivity and efficiency.