The Opportunity

This is a varied technical role for someone who enjoys getting hands-on with technology and solving real business problems.

You’ll become a technical Subject Matter Expert across a range of Guardian's core applications and Microsoft technologies, while also playing an important role in the security, monitoring and ongoing improvement of our technology environment.

Working across applications, Microsoft 365, Azure, security, automation, integrations and support, you’ll have the opportunity to work on everything from troubleshooting complex Level 2 and Level 3 issues through to developing PowerShell automation, improving security controls and delivering integrations between business systems.

Importantly, you'll work closely with people across Guardian – from Centre teams through to Support Office functions, technology vendors and senior leaders – so the ability to translate technical concepts into practical solutions is just as important as your technical capability.

Location: Brisbane, Melbourne or Sydney

What You'll Be Doing

In this role, you will:

• Become a technical SME for a range of Guardian's core business applications and information systems.
• Support and administer Microsoft technologies including Microsoft 365, Azure/Entra ID and SharePoint.
• Provide hands-on Level 2 and Level 3 technical support, troubleshooting complex application, integration and security issues.
• Assist with the monitoring, maintenance and continuous improvement of Guardian's cybersecurity environment and controls.
• Monitor systems, security platforms and logs to identify anomalies, potential threats and opportunities for improvement.
• Develop and maintain PowerShell, Python and other automation solutions to improve operational efficiency and reduce manual processes.
• Design, configure and support application workflows, integrations, interfaces and data exchanges.
• Work with SQL databases and data sources when troubleshooting, integrating or developing solutions.
• Develop pragmatic technical solutions that consider security, performance, maintainability and, most importantly, the end-user experience.
• Work with third-party technology vendors to resolve incidents, improve service delivery and implement new capabilities.
• Contribute technical expertise to IT and business projects.
• Identify opportunities to simplify processes, automate repetitive activities and make better use of existing technology.
• Create and maintain technical documentation, operational procedures and security documentation.
• Share knowledge and provide technical guidance and mentoring across the IT team.