COMPANY AT A GLANCE

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
Location: Hybrid (once a week in office or as needed and must be within 25 miles of Pasadena, CA)
About the Role:
We are seeking an IT Operations Specialist II who is a self-starter, systems thinker, and operationally mature. You’ll act as the frontline and backbone of IT service delivery and will be responsible not only for resolving user issues but identifying root causes, connecting related signals, and proactively improving our support environment.
This role requires someone with deep hands-on expertise in Okta, Jamf, and Google Workspace, and a proven track record of independently managing enterprise endpoint fleets, identity systems, and user lifecycle tooling. The right candidate is meticulous in documenting work, attentive to workspace hygiene, and thrives under pressure while remaining approachable, empathetic, and service-driven.

REQUIREMENTS:

• 2+ years of experience in a dedicated System Admin or Senior IT Ops role
• Google Workspace Admin certification (or willingness to complete within 90 days)
• Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
• Hands-on Jamf Pro management, including policies, profiles, compliance enforcement, smart groups
• Comfortable in both Mac (primary) and Windows (secondary) environments
• Strong working knowledge of InTune, MS365, and basic PowerShell/Bash scripting
• Proven ownership of user lifecycle automation, account security, and asset hygiene
• Familiarity with Atlassian Jira SD (queue triage, ticket hygiene) and Confluence
• Strong documentation habits and ability to write SOPs and user-friendly walkthroughs
• Prior use of automation tooling (e.g., BetterCloud, Okta Workflows, Google Apps Script) is a plus

DRIVEN

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

• Provide Level 1–2 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
• Own and coordinate endpoint and peripheral procurement, imaging, deployment, and lifecycle management globally
• Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported
• Document and maintain clear Open/In Progress/Completed task status in our ITSM and team tools
• Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting
• Participate in IT projects (20%) including migrations, automation tooling, system integrations, and vendor transitions
• Support weekly IT onboarding sessions, with a focus on automation and user-readiness
• Deliver VIP support and ensure a calm, helpful demeanor under pressure
• Maintain tidy, functional, and documented workspaces, whether physical or digital
• Provide cross-functional support in collaboration with Security, Engineering, People Ops, and OfficeOps
• Apply structured thinking to analyze and connect related incidents
• Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
• Operate within and improve existing ITIL-aligned practices: incident, change, and problem management