About the job

About UsWe are currently looking for one for our customerIT Operations Specialist (m/w/d)In the Aachen area.The position can now be filled as a permanent, permanent and full-time position through direct placement.

• TasksCentral contact point for technical inquiries and support for employees – in person, by telephone, by email and via the ticket system.
• Supervision of 1st level support for clients, printers, end devices as well as Windows and mobile devices.
• Analysis and elimination of technical faults as part of troubleshooting with the aim of a quick and sustainable problem solution.
• Administration and support of Windows clients as well as support in the administration of Active Directory.
• Ensuring the functionality and availability of IT workstations as well as setting up, configuring and updating end devices.
• Independent familiarization with projects and comprehensive IT topics as well as active support in their implementation.
• Structured participation in incident, problem and change processes to ensure stable and reliable IT operations.
• Close collaboration with various internal interfaces and bringing in a strong hands-on mentality when solving technical challenges.

• ProfileCompleted training as an IT specialist (m/f/d) or comparable IT training.
• Professional experience in IT support or IT operations environment.
• Good knowledge of the Windows environment as well as experience in supporting clients and mobile devices.
• Basic knowledge of Active Directory as well as user and authorization management.
• Enjoy analyzing and solving technical problems as well as a structured and solution-oriented approach.
• Willingness to independently familiarize yourself with new technologies, projects and overarching IT topics.
• Strong hands-on mentality, initiative and joy in solving technical challenges pragmatically.
• Strong understanding of service and enjoyment of working directly with users.
• Good knowledge of German and English.