IT Operations Specialist at PCI GS

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

140000.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Maintenance, Software Support, Desktop Support, Network Troubleshooting, System Administration, Security Checks, Data Protection, Procurement, Change Control Documentation, System Assessment & Authorization, Technical Problem Resolution, Performance Tuning, Inventory Management, System Security Steward Support, Hardware Configuration, Software Configuration

Industry

Business Consulting and Services

Description

Key Responsibilities IT Systems & Desktop Support * Maintain a complete inventory of all CCQDER hardware and software applications. * Provide staff orientation and support for updates or changes to CCQDER systems and applications. * Deliver desktop support in coordination with the Office of the Chief Information Officer (OCIO). * Install and configure new hardware, software upgrades, operating systems, and applications. * Serve as the administrator for hardware and software on the CCQDER network. Network, Hardware & System Maintenance * Maintain, troubleshoot, and support CCQDER systems, including desktop computers, servers, routers, video cameras, and audio/video equipment. * Monitor, analyze, tune, and resolve network performance issues to ensure optimal efficiency. * Conduct on‑site video system backups, performance tuning, and technical problem resolution. * Support systems and processes for CCQDER/NCHS projects, including data storage on QServices (SAMS). Security & Data Protection * Plan, implement, and perform system security checks at CDC and CCQDER levels to protect, recover, and restore data. * Record, report, and document system issues, malfunctions, and corrective actions. * Provide technical support for the System Assessment & Authorization (SA&A) process for new or modified systems, ensuring alignment with security policies. Technical Administration & Compliance * Complete all required change control documentation per CDC OCIO, ISB, and CCQDER procedures. * Support the CCQDER System Security Steward by maintaining system security records, reporting data, and assisting with annual certification and renewal requirements. Procurement & Coordination * Recommend, justify, and manage the procurement of replacement hardware, software, and system upgrades following established procedures. * Coordinate with CCQDER staff, OCIO, NCHS IT teams, and purchasing staff to follow required procurement and operational controls. Qualifications: * Bachelor’s Degree in Information Technology or related field desired * 5-8 Years of experience.

Responsibilities

The specialist will maintain IT systems, provide desktop support, and manage hardware/software inventory for CCQDER systems. Key duties also involve network maintenance, system security checks, and supporting data protection processes.