IT Operations Specialist at Robinson Oil Corporation

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Operations Support, POS Systems, Networking, Windows Environments, Troubleshooting, Office 365, Cloud-Based Systems, Remote Support Tools, Communication, Organization, Problem Solving, Vendor Management, Project Management, Training Development, Analytical Skills

Industry

Oil and Gas

Description

Description **THIS IS NOT A REMOTE POSITION** The IT Operations Specialist is a hands-on role overseeing the technology systems that support all store and corporate operations. This position manages vendor and MSP relationships, plans and executes technology projects, and ensures that network, POS, and communication systems run efficiently. The position requires judgment and discretion in planning, budgeting, vendor selection, and system enhancements. Manage and/or resolve incoming IT requests through the helpdesk ticketing system, ensuring timely response, documentation, and resolution of hardware, software, and connectivity issues. Prioritize issues, allocate resources, and determine when to escalate complex problems to the MSP or vendors, ensuring timely resolution and clear communication back to the field. Identify recurring issues and analyze root causes, and lead implementation of long-term corrective actions or process improvements. Set up, replace, or troubleshoot store technology equipment including computers and networking equipment. Coordinate on-site support as needed to perform installations, repairs, or training. Evaluate system performance and recommend improvements. Lead or assist with technology rollouts, upgrades, or system improvements across multiple locations. Partner with third party providers and CFO to prioritize and plan technology projects. Assist with IT budget planning, tracking technology expenses, and optimizing vendor costs Serve as the primary contact for technology vendors—tracking performance, managing contract compliance, and obtaining quotes. Order IT supplies and equipment, maintaining accurate records of assets and warranties. Develop and maintain standard operating procedures (SOPs) for common IT-related tasks. Develop and deliver user-friendly training materials such as guides, checklists, and short videos. Requirements Experience: 3+ years in hands-on IT or operations support; multi-site retail or fuel operations experience preferred Working knowledge of POS systems, networking basics, and Windows environments Comfortable troubleshooting hardware and connectivity issues Familiarity with Office 365, cloud-based systems, and remote support tools Strong collaborative communication and follow-through with field and office staff Highly organized and self-directed; capable of managing multiple priorities and vendor relationships Analytical problem solver with the ability to stay calm and resourceful in a fast-paced environment Robinson Oil Corporation is a family-owned company operating 39 “Rotten Robbie” gas stations and convenience stores throughout the greater Bay Area. We’ve got plans for growth and are looking for people who want to take that journey with us! We offer competitive pay and benefits, and an amazing place to work. You’ll even get a discount on gas! If you like the sound of this, what are you waiting for? Apply today! CA Privacy Notice

Responsibilities

The IT Operations Specialist oversees technology systems supporting store and corporate operations, managing vendor relationships and executing technology projects. This role involves resolving IT requests, troubleshooting equipment, and coordinating on-site support.