IT Operations Specialist (Singapore) at Figma

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, SaaS Applications, Troubleshooting, Problem-Solving, macOS, Customer Service, Asset Management, Automation, Collaboration, Learning, AV Support, Multi-Country Support

Industry

Design Services

Description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is hiring for a full time IT Operations role based in Singapore to join the IT team. You’ll be part of a fast paced IT team assisting a diverse customer base across the entirety of Figma and in multiple regions. The IT Operations team provides excellent IT assistance to all Figmates and comes up with creative solutions to support business needs in project work. This is a full time role that will be based at our Singapore Hub. What you’ll do at Figma: Be the point of contact for all things IT in APAC Provide an amazing experience supporting a Mac Environment locally in Singapore and globally Triage tickets and help resolve day-to-day IT issues Support our onboarding efforts to ensure new hires have minimal issues getting set up on their first day Work on innovative automations to streamline processes and create more bandwidth Assist with Asset Management and device refreshes in APAC for laptops and peripherals Develop creative solutions for new IT problems that arise We'd love to hear from you if you have: 2+ years experience in IT Support roles Familiarity managing SaaS applications such as Okta, Google Workspace, Jamf, Slack, FreshService, Zoom and Zoom Rooms Strong troubleshooting and problem-solving skills, ability to effortlessly pivot, and ability to prioritize high demands Experience troubleshooting macOS Hardware and Software Motivation to take on high-level tasks and tinker with complex issues An ability to evaluate, design and implement new processes as well as improve existing processes A customer service oriented mindset that loves working with others and willing to go the extra mile to help Figmates Self driven with a passion for learning, collaborating with others, and doing new things in a fast-paced environment While not required, it’s an added plus if you also have: Experience providing AV support for company meetings and all hands Experience providing support for users based in multiple countries and timezones At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Responsibilities

The IT Operations Specialist will be the point of contact for all IT-related matters in the APAC region, providing support for a Mac environment and assisting with onboarding new hires. They will also work on automations to streamline processes and develop creative solutions for IT challenges.