POSITION OVERVIEW

The IT Operations Specialist is responsible for providing fast and effective technical assistance on computer systems, responding to basic technical inquiries, and offering guidance on resolving issues.

SKILLS / QUALIFICATIONS

• Proficiency in Windows OS and Microsoft Office 365
• Knowledge of Windows servers and Active Directory
• Basic technical understanding of network and system troubleshooting
• Experience with PC imaging
• Familiarity with mobile devices (phone/tablet) setup and use
• Ability to work outside normal business hours, including evenings and weekends, when required
• Strong organizational and interpersonal skills
• Strong communication and collaboration skills, with the ability to work effectively with other departments, stakeholders, and vendors
• Ability to work with minimal supervision
• Results-oriented in a deadline-driven work environment
• Open to other extended duties as assigned (if needed)

EDUCATION / EXPERIENCE

• High School Diploma or Associate degree (Preferred)
• Combination of Experience and Education can meet the job requirements
• 1-4 years of IT Help desk support experience or more

• Respond to requests for technical assistance in person, by phone, or electronically
• Install software and update hardware
• Support and maintain bank hardware, including PCs, printers, scanners, VoIP phones, and other enterprise technology
• Support and maintain bank software, including Microsoft Windows, Microsoft Office, Adobe Acrobat, Fiserv banking software, and other banking/financial platforms
• Diagnose and resolve technical hardware and software issues
• Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment
• Research questions using available information resources
• Advise users on appropriate actions
• Follow standard helpdesk procedures
• Redirect problems to the appropriate resource
• Maintain an inventory of technology-related equipment
• Handle technical assistance requests to ensure all daily tasks are completed
• Perform tasks or projects as assigned by management
• Perform any tasks as assigned by the team leader or Head of IT
• Support and process IT-related invoices under the supervision of the Head of IT
• Comply fully with all Bank policies and procedures as well as regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, etc.); must complete all required training