SALARY

$110,000-$125,000 (DOE) with excellent benefits: Medical, dental, holidays, vacation/sick, flexible spending account, and 401K. Commute into Manhattan 1 day a week on average during first quarter and then 1 days every 2 weeks after build familiarity.

WHO WE ARE

F8 is technology consulting firm looking for an IT OPERATIONS MANAGER with equal parts managerial and technical experience. Technical experience includes setup and administration of Microsoft SharePoint/OneDrive/Teams/Entra/Purview environments. Strong leadership and motivational skills effective in team environments and projects.

WHO WE ARE LOOKING FOR

Technology leader with hands on experience in both Managed Services and Project roles. Passionate about people, culture, and career development. Experienced in team building, process development, and client management to provide excellent Help Desk support and have the vision to work with our CTO on long-term network strategy, ensuring scalability and resilience in clients’ networks.

WHAT YOU NEED TO QUALIFY FOR THE POSITION

• Expert knowledge of cloud-based solutions (e.g. Office 365, Azure (Entra), SharePoint, Google Cloud) and hybrid systems.
• Expert knowledge of network hardware (Switches, Firewalls, WAP’s, RAID, etc..) and protocols (TCP/IP).
• Expert knowledge of operating systems. Windows 10, Windows 11, MAC OS, Server 2012/2016/2019/, and some Linux variants (optional).
• 8-10 years of Network Design and Implementation. Assist in planning, designing, and implementing advanced network solutions. Configure complex systems such as multi-site VPNs, data center networks, and cloud connectivity.
• 2-3 years of managing technical teams and optimizing workflows for excellent and efficient service delivery
• Able to work calmly under pressure.
• Communicates well both verbally and in writing.
• Experienced with CRM Ticketing System (e.g. Kaseya, ConnectWise, ITGlue, etc.).
• RMM experience is required (Datto, N-Able, ConnectWise, NinjaOne, Jira, etc.)
• Preferred: MSP Experience

SOFT SKILLS:

• Strong communication skills to interact with stakeholders at all levels.
• Leadership abilities to guide teams and contribute to organizational goals.

ANALYTICAL SKILLS:

• Advanced problem-solving for diagnosing systemic issues and developing innovative solutions.
  Job Type: Full-time
  Pay: $110,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in New York, NY 1002

Management Duties: Responsible for the quality of support provided to clients.

• People Management: Train team members to increase effectiveness and implement new processes to raise accountability, transparency, and career growth for each team member. Includes 1 on 1 meetings, morning and evening stand up meetings, weekly team meetings, and one-off coaching opportunities.
• Metrics/KPI: Create, document, and implement Metrics and KPIs to create reporting, scorecards, and regular touchpoints to keep the team knowledgeable and accountable to their numbers to increase productivity in both billable time and ticket closures for the team.
• Process Improvement/Documentation: Manage SOPs for the department and help build the maturity of the company to allow the team to work more freely and become more efficient.
• Client Relationship: Serve as key player in client meeting and relationship process by reporting regularly to clients with status updates on their projects and open tickets, aged tickets, stuck tickets.
• Leadership Team liaison: Develop metrics and report regularly to partners about challenges and wins from all facets of the Engineering Team, including clients, engineers, and vendors.

Technology Duties:

• Advanced Troubleshooting and Resolution: Diagnose and resolve high-level, critical network issues that involve in-depth technical expertise. Collaborate with vendors and manufacturers for escalated issues related to hardware, software, or firmware bugs. Available for on-call rotations to handle emergencies or critical system outages.
• Performance Optimization: Analyze network performance metrics and implement solutions to enhance speed, reliability, and scalability. Conduct root cause analysis (RCA) for recurring or major network incidents.
• Security and Compliance: Work on the implementation and troubleshooting of security measures like firewalls, IDS/IPS, and encryption protocols. Ensure that networks comply with industry standards and organizational policies.
• Documentation and Knowledge Sharing: Develop detailed documentation for complex network configurations and solutions. Act as a mentor and technical resource for Tier 1 and Tier 2 support teams.
• Project Collaboration: Partner with network architects, engineers, and clients’ IT leadership to design and execute large-scale projects, including producing project timelines and leading project meetings.
• Systems Maintenance: Test and deploy updates to network systems, use automation and quality control to monitor and address alerts to ensure uptime and security.