IT Operations Technician
at
LifeByte Systems Pty Ltd
Queensland, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
25 Nov, 26
Salary
0.0
Posted On
27 Aug, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
Review, update, prioritize, and follow up on assigned tickets in a timely manner.
Respond to and resolve incident tickets, including hardware, software, network, printer, email, login, and access-related issues.
Handle service request tickets, such as user account setup, password reset, software installation, device preparation, access requests, and basic configuration changes.
Ensure tickets are properly documented with troubleshooting steps, resolution notes, and closure details.
Follow agreed SLA requirements and escalate tickets when issues cannot be resolved within the expected timeframe.
Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and standard business applications.
Support Windows, macOS, Microsoft 365, email, VPN, Wi-Fi, and office productivity tools.
Assist with onboarding and offboarding activities, including device setup, account creation, access removal, and equipment collection.
Support basic MDM-related tasks, such as enrolling devices, checking device compliance, applying standard policies, and assisting users with mobile device issues.
Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, VPN, and internet access.
Maintain accurate records of IT assets, repairs, support activities, and ticket history.
Prepare simple user guides, knowledge base articles, and support documentation when required.
Follow company IT security, data privacy, and access control procedures.
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