IT Operations & User Support Specialist at Precise Behavioral

Westlake Village, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

75000.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, EMR/EHR Support, Technical Troubleshooting, User Onboarding, Hardware Support, SaaS Support, HIPAA Compliance, Azure AD, Ticketing Systems, Device Management, User Acceptance Testing, Technical Documentation

Industry

Hospitals and Health Care

Description

Position Overview Precise Behavioral, Inc. is seeking a hands-on IT Support & Provider Systems Specialist to support day-to-day technology operations across employees, providers, and clinical users. This role will be responsible for ensuring smooth onboarding, device and system provisioning, user support, and effective utilization of internal systems including Microsoft 365, EMR platforms, telehealth tools, and internal applications. This role sits within the Technology organization and works closely with the VP Technology & Information Security and cross-functional teams including Clinical Operations, Product, and Compliance. The ideal candidate is both technically capable and service-oriented, with the ability to support internal employees as well as healthcare providers using the company’s digital platforms and potentially provide support on weekends and evenings. Key Responsibilities IT Support & End-User Services Provide day-to-day IT support for employees, contractors, and clinical providers Troubleshoot hardware and software issues (laptops, desktops, mobile devices, peripherals) Manage onboarding and offboarding of users, including system access provisioning and deprovisioning Support Microsoft 365 administration (email, Teams, SharePoint, permissions, troubleshooting) Act as first-line support for IT helpdesk requests and escalations Maintain IT inventory (devices, licenses, access credentials, assignments) Provider & Clinical Technology Support Support providers in using EMR systems, telehealth platforms, and internal clinical tools Provide onboarding and training for new providers on company systems and workflows Serve as a point of contact for provider technology issues and usage questions Assist Clinical Operations in ensuring providers can effectively use scheduling, documentation, and patient communication tools Help troubleshoot real-time issues during provider workflows when needed Systems & Application Support Assist with user management, role-based access control, and system permissions Support configuration and basic administration of internal applications and platforms Coordinate with Engineering/Product teams for bug reporting, user issues, and testing support Participate in user acceptance testing (UAT) for new features and releases Help validate workflows, documentation accuracy, and system usability Training & Documentation Develop and maintain user guides, SOPs, and internal training materials Conduct training sessions for employees and providers on internal systems Support onboarding documentation for clinical and non-clinical staff Help improve adoption and correct usage of internal tools and platforms Maintain knowledge base articles and support documentation Access, Security & Compliance Support Support user provisioning aligned with security and compliance policies (HIPAA-aware access control) Ensure proper onboarding/offboarding procedures are followed for system access Assist in maintaining audit logs and access documentation Support basic compliance requirements in coordination with Security & Compliance Manager Cross-Functional Support Work closely with: Clinical Operations (provider support, training, workflow support) Engineering/Product (issue tracking, testing, feedback) Compliance (access control, documentation support) Security team (user access enforcement, device security hygiene) Act as a bridge between technology systems and end users (providers + staff) Qualifications & Experience 2–5 years of experience in IT support, helpdesk, systems administration, or technical support roles Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, Azure AD preferred) Familiarity with EMR/EHR systems or healthcare technology platforms strongly preferred Experience supporting end users in a SaaS or healthcare environment Strong troubleshooting skills for hardware, software, and access issues Basic understanding of cybersecurity and access control concepts Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) Experience in healthcare, behavioral health, or telemedicine environments Exposure to HIPAA-compliant systems or regulated environments Experience in training users or conducting system onboarding sessions Familiarity with device management (Intune, endpoint management tools) Preferred Qualifications Basic scripting or technical troubleshooting skills a plus Salary Range: $60,000 – $75,000

Responsibilities

Provide day-to-day IT and technical support for employees and healthcare providers, focusing on system provisioning and hardware troubleshooting. Manage the administration of Microsoft 365, EMR platforms, and telehealth tools while ensuring security and compliance standards are met.