QUALIFICATIONS AND REQUIREMENTS:

• Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Information Systems, or a related field.
• Able to commit to a 6 months internship duration (immediate preferred).
• Basic understanding of IT concepts and systems.
• Ability to gather and organize information effectively.
• Willingness to learn and solve problems.
• Team-oriented attitude and good interpersonal communication skills.
• Exposure to Google Workspace is a plus.
• Experience with helpdesk or IT support environments is a plus.
• Coursework in the following areas is beneficial:
• Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Operating Systems: Familiarity with Windows and/or Linux operating systems.
• System Administration: Basic knowledge of user account management, software installation, and system monitoring.
• Database Concepts: Introduction to database management systems and SQL.
• Cybersecurity Basics: Awareness of common security threats and best practices.

JOB PURPOSE:

To work with and support the IT Operations and Groupware teams, gaining hands-on experience in how an IT environment is maintained. You will assist with troubleshooting and contribute to projects focused on improving team and organizational efficiency.

PRIMARY RESPONSIBILITIES:

• Participate in daily operational tasks and gain hands-on experience with real-world IT systems.
• Help with troubleshooting and assist in resolving IT issues under the guidance of senior team members.
• Observe and assist in interactions with organisation users, teams and external vendors.
• Learn about and support the implementation of IT standards and policies.
• Research new technologies/solutions for end-user support.
• Assist in analyzing end-user support logs to identify potential issues.
• Document procedures and solutions for future reference.
• Perform other learning-based tasks as assigned by the IT Ops and Groupware team leads.