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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, IT, or related field.
• Proven experience leading a PMO function or managing a team of project managers.
• Strong knowledge of portfolio management, governance, and reporting practices.
• Excellent written and verbal communication skills, with the ability to engage senior leadership.
• Proficient in Microsoft Office 365 suite; experience with portfolio/project management tools (e.g., Jira, Azure DevOps).

DESIRED QUALIFICATIONS

• Familiarity with project management frameworks (PMI, PRINCE2, SAFe, Agile).
• Strong influencing, negotiation, and conflict resolution skills.
• Ability to balance strategic thinking with executional detail.
• Clinical trial, logistics, or healthcare industry experience.
• Knowledge of Clinical Trial Systems (EDC, IRT, CTMS) and regulatory requirements.

BASIC QUALIFICATIONS:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

JOB PURPOSE

The IT PMO Lead will oversee the successful management of the IT project portfolio and lead a team of project managers to ensure consistent, effective, and value-driven project delivery. This role will provide structure, governance, and reporting across the portfolio, enabling informed decision-making, effective prioritization, and alignment with business strategy. The PMO Lead will also act as a change agent, driving maturity in project and portfolio management practices and building strong partnerships across the business.

MAIN DUTIES AND RESPONSIBILITIES

• Portfolio Governance & Oversight
• Establish and maintain governance processes to ensure transparency, accountability, and consistency in project delivery.
• Support prioritization of initiatives to align with strategic business objectives and available resources.
• Monitor the health of the portfolio, escalating risks and issues to senior leadership as appropriate.
• Team Leadership & Development
• Manage, coach, and mentor a team of IT Project Managers, building delivery capability and fostering a culture of accountability and excellence.
• Define roles, responsibilities, and expectations for PMO staff, ensuring career development and succession planning.
• Facilitate collaboration across teams to share best practices and continuously improve delivery methods.
• PMO Reporting & Communications
• Develop and deliver regular portfolio reports and dashboards to executive leadership, providing visibility into project status, risks, financials, and benefits realization.
• Standardize and enforce reporting, documentation, and communication processes across the PMO.
• Drive consistency in project management practices, templates, and tools.
• Project & Portfolio Delivery Excellence
• Support project managers in resolving escalated issues and competing priorities.
• Benchmark PMO performance and implement improvements to increase delivery efficiency and business value realization.
• Ensure adherence to regulatory and compliance requirements (e.g., GxP, 21 CFR Part 11) for applicable projects.
• Stakeholder Management
• Partner with senior business and IT leaders to align project outcomes with organizational strategy.
• Facilitate portfolio-level discussions to resolve conflicts, manage dependencies, and balance resources.
• Promote collaboration and transparency across functions, acting as a trusted advisor to leadership.