IT Process Analyst at Standard Aero

Winnipeg, Manitoba, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITSM Processes, ITIL Processes, Asset Management, Configuration Management, IT Asset Management, KPI Monitoring, Process Documentation, Root Cause Analysis, Continuous Improvement, Change Management, Vendor Management, Audit Coordination, Service Delivery, ServiceNow, Jira

Industry

Aviation and Aerospace Component Manufacturing

Description

IT Process Analyst Winnipeg MB, Canada Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As an IT Process Analyst, you’ll manage and improve IT service management (ITSM) processes to support the consistent, secure, and efficient delivery of IT services across the organization. You will work with IT leaders, stakeholders, and vendors to govern ITIL processes, drive process improvement initiatives, and ensure compliance with organizational and regulatory requirements. What you’ll do * Manage and oversee assigned ITIL processes, including Asset and Configuration Management. * Develop and maintain IT Asset Management (ITAM) processes covering procurement, inventory tracking, lifecycle management, and disposal of IT assets. * Establish and monitor key performance indicators (KPIs) and process metrics to evaluate IT service effectiveness and identify improvement opportunities. * Maintain and govern IT process documentation, policies, and procedures to ensure consistency and compliance. * Lead process improvement initiatives using root cause analysis and continuous improvement methodologies. * Manage internal IT change management processes to ensure changes are implemented according to established policies and with minimal disruption. * Collaborate with internal stakeholders and vendors to support service delivery, contract compliance, and vendor performance. * Coordinate audit activities, track remediation efforts, and provide regular reporting on process performance to leadership. Basic Qualifications * Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field. * Minimum 5 years of experience in IT service management, IT process management, or business analysis within an enterprise IT environment. * Minimum 3 years of experience documenting, implementing, or improving IT policies, processes, or procedures. * Experience working with ITIL or IT Service Management (ITSM) frameworks. * Experience using Microsoft Office tools (Word, Excel, PowerPoint, Visio) for documentation, reporting, and process mapping. * Experience working with enterprise ITSM platforms such as ServiceNow, Jira, or similar tools. Desired Skills * ITIL certification (Foundation or higher). * Experience with IT Asset Management (ITAM) or Configuration Management practices. * Experience supporting IT governance or compliance frameworks (e.g., NIST, PCI, GDPR, or COBIT). * Knowledge of process improvement methodologies such as Lean or Six Sigma. * Experience managing vendor relationships or IT service providers. * Strong analytical, documentation, and problem-solving skills. Benefits that make life better: * Comprehensive Healthcare * Company pension plan with 100% company match; up to 5% vested (Canada) * Paid Time Off starting on day one * Bonus opportunities * Health- & Dependent Care Flexible Spending Accounts * Short- & Long-Term Disability * Learning & Training opportunities Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

Responsibilities

The IT Process Analyst will manage and improve IT Service Management (ITSM) processes, focusing on consistent, secure, and efficient IT service delivery across the organization. Key duties include overseeing ITIL processes like Asset and Configuration Management, driving improvement initiatives, and ensuring compliance with organizational and regulatory requirements.