ABOUT THIS POSITION

For our headquarter located unit dx we are looking for a global IT process manager in our global IT Service Operations Management team where we manage the IT(IL) processes Incident & Problem, IT Request, Change & Release Management and CMDB & Discovery.
This position supports the IT Process Owner: The IT process owner fully relies on accuracy and compliance management as well as risk- assessment of IT Process Manager for the following area: IT-Process Management. You will be responsible to drive the IT process with involved operational resources.

• Drive continuous improvement and maintenance of global process guidelines and digitalized process workflow to ensure compliance according to Henkel’s corporate standards
• Steer overall process delivery with operational teams at external partner and internal system engineers and process experts
• Responsibility for Operational Principles and exceptions to the corporate standards, its documentation and lifecycle
• Develop, implement and promote policies, processes and procedures and lifecycle on a corporate level
• Drive training and communication plan for the IT process for different stakeholders
• Responsibility for process related internal and external audits
• KPI reporting to keep management and stakeholders informed about process adherence, risks and risk-mitigation proposal
• Lead & participate in several meetings e.g. Process Governance Boards