INTRODUCTION | MYEYEDR.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics

We are looking for an IT Product Manager with extensive experience in supporting complex healthcare field and clinical systems, healthcare insurance operations and revenue cycle management systems, labor planning and scheduling applications, providing business analysis, configurations, and data analysis.
Candidates applying must have 10+ years of professional experience managing these applications/platforms.
Reporting to the Engineering Manager, Field & Clinical Applications, this position will be responsible for leading and maintaining all field and clinical related projects and will work closely with business power users, technical development team in configuring these systems and defining effective business processes.
This is a hybrid role with a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices.

You Will

• Be responsible for product planning and execution throughout the Product Lifecycle for multiple business processes. This includes:

• • gathering and prioritizing product requirements from the business team
• transform requirements into technical specs
• defining the product vision and roadmap
• working closely with functional teams to ensure revenue and customer satisfaction goals are met
• Ensure suggestions, ideas, and feature requests are captured as part of the product backlog as well as prioritize the backlog for development/implementation team
• Serve as the product owner on agile teams or collaborate with product owners on agile teams
• Work with Enterprise Architecture ensuring wholistic design and architecture for Integrations and other enabling other services across suite of products.
• Be a gatekeeper providing validation that changes are ready to deploy including ensuring the that changes meets regulatory requirements and has obtained appropriate certifications
• Support internal product and feature launches
• Perform testing including functional, regression, user acceptance, integration and performance to verify that the requirements are met.
• Perform post-production release validation testing on any new improvements or bug fixes
• Impart training on implemented features/processes/workflows
• Partner with leadership and manage individual project priorities, deadlines, and deliverables
• Manage delivery from vendor teams that are onshore/offshore
• Be a Single Point of Contact (SPOC) for IT for internal and external teams
• Lead, participate, deliver following services with the help of internal and external teams
• Support new integrations to other in-house applications
• Build new integrations to new third party vendor systems
• Configure dormant/new functionality in existing process groupsEnable Client’s business growth via mergers and acquisitions by allowing the application to scale with Client

About You

• Bachelor’s in Computer Science or Management Information or the equivalent combination of education, skills and experience
• Must have 10+ years of experience in healthcare industry
• Experience in vision healthcare industry is strongly preferred
• Experience in healthcare insurance carriers, revenue cycle management and benefit schedules is preferred
• Experience in healthcare clinical and field applications is preferred
• Demonstrated experience in collaborating with vendor support and product engineering teams in addressing ticket, defect and enhancement backlog
• Demonstrated experience in managing vendor relationships
• Experience in influencing business partners in making use of out-of-the box capabilities and following industry standard business processes.
• Basic SQL experience querying large data sets from multiple sources.
• Review existing setup/product configurations and recommend best practices.
• Work independently with functional teams, vendor partners and software development teams in completing prioritized projects/initiatives.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one