IT Professional - Global Service Desk (f/m/d) at Ascendis Pharma

Heidelberg, Baden-Württemberg, Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Microsoft Windows, Microsoft 365, Defender, Azure, Networking, Device Management, Intune, SCCM, Communication Skills, Team Player, Problem Solving, Documentation, ServiceNow, Inventory Management

Industry

Biotechnology Research

Description

Are you passionate about hands-on IT support and ready to make a difference in a fast-paced, global environment? The role As our new IT Supporter, you will play a vital role in delivering high-quality end-user IT support at our site in Heidelberg. You will provide 1st and 2nd line support, maintain local equipment, and collaborate closely with both local and global IT teams to ensure smooth and efficient operations. You will join a team of dedicated Service Desk colleagues based across Europe and the US and report directly to the Global Service Desk Lead. At Ascendis Pharma, we believe that people thrive when they feel supported, trusted, and part of something meaningful. In Heidelberg, you’ll join a team where collaboration isn’t just part of the job - it’s the way we work. Whether it’s solving problems together, sharing knowledge across borders, or simply enjoying each other’s company, we value the relationships that make great teamwork possible. We take pride in delivering high-quality support and creating space for our technicians to go deep on issues - not just push out quick fixes. Your ideas will be heard, your contributions will matter, and you'll have the chance to shape how we work, grow, and improve - together. The Heidelberg site is preparing to move into a brand-new, purpose-built facility in 2026, located right next to the Heidelberg train station. Joining at this stage offers a unique opportunity to contribute from the beginning - supporting the transition, helping shape local IT workflows, and becoming part of a forward-looking setup from day one. You will be responsible for: Acting as the first point of contact for technical issues and delivering hands-on 1st and 2nd level support Preparing and configuring IT equipment for new hires and coordinating logistics, including local inventory management, shipping, and receiving Performing routine maintenance, software updates, and hardware installations — including meeting room technology and shared equipment Supporting the daily operation of local IT services, infrastructure, and related processes Logging, resolving, and escalating incidents using ServiceNow in line with global standards Collaborating closely with local colleagues, student assistants, and the global IT team to ensure consistent service delivery Contributing to documentation and internal knowledge sharing to support learning and improve resolution times Your professional qualifications You hold a degree in Information Technology or a related field and have 1–3 years of experience in IT support or a similar role. You are proficient in English at a professional level, both written and spoken. Furthermore, you have: A structured and proactive approach to troubleshooting and resolving IT issues Clear and confident communication skills, with the ability to support non-technical users in a professional and service-minded way Solid hands-on experience with Microsoft Windows, Microsoft 365, Defender, Azure, and basic networking Familiarity with device management tools such as Intune, Endpoint Central, SCCM, or similar platforms (a plus, not a requirement) The ability to stay organized, adaptable, and focused in a dynamic and growing environment As a person, you are a dependable and self-motivated team player who enjoys helping others and solving problems. Furthermore, you: Are approachable and confident in face-to-face user interaction Work well independently and in a collaborative, international environment Are willing to take initiative and ownership of tasks Have a continuous improvement mindset Communicate clearly and professionally in both German and English Onboarding: A structured Onboarding program designed to help you settle in quickly and get familiar with your role and our company culture Learning & Development: Customized training opportunities with generous financial support to foster your professional growth Connectivity & Mobility: Direct access to a tram station and parking spaces for both cars and bicycles We offer a JobTicket based on the Deutschlandticket, and after your probation period, you’ll have the option to lease a JobRad (company bike) Food & More: Enjoy free soft drinks, fresh fruit, a wide variety of snacks, and a complimentary lunch every day Compensation & Benefits: An attractive salary package including a company pension plan (bAV), internet allowance, and both short- and long-term incentive programs Modern Work Environment: Your new workspace comes equipped with a brand-new laptop and an iPhone If you want to be part of our team, we offer you an exciting and challenging full-time position with attractive benefits in an international company. Send your comprehensive application out now! For more details about the position or the company, please contact Bastian S. Rasch, Global Service Desk Lead on M + 45 40 41 97 99 or BSR@ascendispharma.com or visit out website www.ascendispharma.com. All applications must be submitted in English and are treated confidentially.

Responsibilities

You will act as the first point of contact for technical issues, delivering hands-on 1st and 2nd level support. Additionally, you will prepare and configure IT equipment for new hires and support the daily operation of local IT services.