IT professional at Remote VA

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Windows Troubleshooting, Microsoft Entra ID, Networking, Hardware Diagnostics, PowerShell, VPN, Active Directory, Endpoint Protection, System Diagnostics, DNS Troubleshooting, BIOS/UEFI Configuration, Remote Support, Software Installation, Driver Management, English Proficiency

Industry

Outsourcing and Offshoring Consulting

Description

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting. Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members. IT Support Skills & Tools Overview Candidates applying for IT support roles should be familiar with the following tools, technologies, and troubleshooting practices commonly used in our environments. Operating Systems  Windows 10 and Windows 11 administration and troubleshooting  Basic Windows Server awareness  Windows user profiles and permissions  Device setup and configuration Microsoft Cloud & Identity  Microsoft 365 administration  Microsoft Entra ID (Azure AD)  Managing Entra / Azure joined devices  User account management and MFA  Basic familiarity with Microsoft Azure Windows Troubleshooting Tools  Command Prompt and basic command-line tools  PowerShell (basic use)  DISM  CHKDSK  SFC / System File Checker  Event Viewer  Reliability Monitor  Task Manager  Windows startup troubleshooting  Windows Update troubleshooting Networking  IP configuration and troubleshooting  DNS issues  Connectivity troubleshooting  VPN basics  Router and firewall basics Hardware Troubleshooting  Desktop and laptop diagnostics  BIOS / UEFI configuration  SSD / NVMe drive troubleshooting  Peripheral troubleshooting (monitors, keyboards, webcams, etc.) Printers & Network Devices  Local and network printer setup  Printer driver troubleshooting  Print spooler issues  Network device connectivity troubleshooting Software & Business Applications  Microsoft Outlook  Microsoft Office / Microsoft 365 apps  Excel and Word troubleshooting  Dropbox and OneDrive  Browser troubleshooting (Chrome / Edge) Security & Endpoint Awareness  Antivirus / endpoint protection basics  Malware troubleshooting  Phishing awareness and security best practices  Secure document environments Typical IT Support Tasks  Software installation  Driver installation and updates  Windows updates  File backup and restore  System diagnostics and troubleshooting Nice to Have  Experience with RMM tools  Backup solutions  PC hardware upgrades or custom builds Work Remotely

Responsibilities

Provide remote technical support by diagnosing and resolving hardware and software issues within Microsoft environments. Manage Microsoft 365, Entra ID, and general IT infrastructure to ensure efficient system operations.