IT Professional Services Expert (PMS, POS) at Fairmont Chateau Lake Louise Alberta

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deployment, Optimization, IT Solutions, PMS, POS, CRM, Interface Connectivity, Performance Analysis, Technology Advisory, Innovation, Training, Vendor Collaboration, KPI Reporting, Product Lifecycle Management, Technical Escalations, Troubleshooting

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description To act as a specialist in the deployment, optimization, and continuous evolution of Accor’s integrated IT solutions across hotel ecosystems. The role bridges technical depth with business insight, ensuring that digital solutions deliver measurable value to hotel operations and guest experience Integrated IT Solution Enablement: Lead the technical and functional enablement of Accor’s IT Offer (PMS, POS, CRM, etc.), ensuring seamless integration and local adaptability. Act as the technical lead for interface connectivity functions. Liaison between Distribution System Support, Regional IT and Central (Paris). Performance Analysis & Optimization: Analyze system performance across the hotel network, identify optimization opportunities, and propose data-driven enhancements. Technology Advisory & Innovation: Advise hotel stakeholders on technology selection and integration strategies. Scout and assess emerging technologies (e.g., AI, automation) for relevance and adoption. Cross-functional Training & Enablement: Design and support training programs that build transversal IT capabilities across hotel teams, beyond tool-specific usage. Continuous Evaluation & Feedback Loop: Establish and maintain a feedback loop with hotel teams to ensure IT solutions remain aligned with operational needs and industry trends. Vendor & Partner Collaboration: Act as a key interface with technology vendors and service providers to ensure solution adaptability and compliance with local and global standards. Strategic Reporting & KPIs: Contribute to consolidated reporting using standardized KPIs to evaluate the impact of IT solutions on guest satisfaction and business performance. Effectively communicate technology related plans, actions and decisions with stakeholders. Product Management Support: For locally scoped products, support product lifecycle management. For globally scaled solutions, facilitate transition to global product teams. Provide 3rd Level technical escalations to Americas/ENA/MEAPAC for strategic vendors/projects. PMS Rollout: Act as leader for the deployment. Provide deep functional and technical insight to support the exécution of the rollout plan. Colaborate with internal teams (product, operationals, GMs) and external partners to ensure readiness, validate solution fit and troubleshooting deployment issues. Deliver structure feedaback to product teams on system performance, localizaton needs and user experience. Maintain and manage within the Region, the PMS environments to Accor business needs. Qualifications Bachelor’s or Master Degree in IT Engineering, product or related field 3-5 years of experience in IT, Product, SAAS, hospitality systems Fluent communication in English Demonstrates independently with a strong sense of ownership and follow-through. Delivers high-quality outcomes with minimal supervision, often setting the standard for others. Able to overcome resistance by demonstrating value and building confidence in new solutions. Maintains focus and professionalism under pressure, especially during escalations or high-stakes deployments. Excellent problem-solving, organization and analytical skills Additional Information This position is based in Bangkok The role involves global collaboration, requiring flexibility to accommodate time zone differences. Job-Category: Tech & Digital Job Type: Permanent

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Responsibilities

This role involves acting as an IT specialist for deploying, optimizing, and evolving integrated IT solutions like PMS and POS across hotel ecosystems, ensuring digital solutions deliver measurable value to operations and guest experience. Key duties include leading technical enablement, analyzing system performance, advising on technology integration, and managing vendor collaboration.