IT Program Assistant at Ravinia Festival Association

Highland Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

22.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Software Installation, Hardware Inventory, Windows OS, MacOS, iOS, Google Workspace, Wireless Networking, Active Directory, Help Desk Ticketing, Audio/Visual Support, Customer Service, Problem Solving, Collaboration, Report Compilation, Desktop Optimization

Industry

Music

Description

PLEASE NOTE: AS THE IT PROGRAM ASSISTANT, YOU WILL WORK A PART-TIME SCHEDULE OF BETWEEN 4 TO 6 HOURS PER DAY, MONDAY THROUGH FRIDAY, FOR UP TO 29 HOURS PER WEEK DURING REGULAR BUSINESS HOURS. COMPANY DESCRIPTION At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians. Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra. ---------------------------------------- Job Description Position Summary Ravinia Information Technology is seeking a part-time IT Program Assistant for the 2026 fiscal year. The person in this role will provide technical support to staff and handle a variety of tasks, including installing software on desktop operating systems, setting up computer and network equipment, running reports, and organizing hardware inventory. The individual in this position will also support the team with a variety of technology projects. Reporting to the Senior System Administrator, you are self-motivated and eager to learn system administration according to best practices. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus. Duties and Responsibilities * Serve as a member of the Ravinia IT support staff * Provide first responses to employees relative to software and hardware issues * Optimize desktop computers as instructed by system administrators * Assist in the deployment of new computer equipment * Organize and document spare computer hardware inventory * Document technical issues * Run or compile reports * Pick up IT mail and small packages * Handle audio/visual and printer support for Ravinia staff * Assist IT team on small projects and tasks as needed Qualifications Knowledge and Skills * Able to manage tasks efficiently while adhering to organizational procedures and standards * Customer service skills * Research and problem-solving * Lift, arrange, and connect computers, monitors, and peripherals * Ability to collaborate and work on a small team * Perform tasks independently across a physical campus environment * Comfortable supporting remote users Education & Experience * High school diploma or equivalent * Experience with Windows and/or Apple computer hardware and software * Experience using web-based applications * Prior work experience ---------------------------------------- Work Environment Schedule: As the IT Program Assistant, you will work a part-time schedule of between 4 to 6 hours per day, Monday through Friday, for up to 29 hours per week during regular business hours. Office Location: This position is on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL. ---------------------------------------- Benefits Eligible for the Illinois Paid Leave plan. ---------------------------------------- Ravinia is an Equal Opportunity Employer As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.

Responsibilities

Provide first-response technical support for hardware and software issues to staff. Assist with the deployment of computer equipment, inventory management, and various IT projects.