POSITION DESCRIPTION:

CGI is a global business and technology service provider with $11.5B in revenues. CGI is on a mission to help financial services organizations focus on servicing their clients. CGI supports 15 of the top 20 banks worldwide and our top 10 banking clients have worked with us for 26 years on average. Our clients have seen the value and commitment we bring through our products. This is why nearly $1.6 trillion in assets managed through CGI’s portfolio management, investment fund and asset management solutions.
This role is hybrid and requires you to be at our downtown Toronto office and/or Client office at a minimum 2 days per week - subject to change at any time.
The Program Manager – IT is responsible for leading and overseeing the successful delivery of complex, cross-functional technology programs. This role ensures alignment between business objectives and IT solutions, manages stakeholder relationships, and drives high-quality execution across multiple projects. The Senior Program Manager brings leadership, strategic thinking, and deep experience in program and project management within IT environments.

SKILLS:

• Conflict Resolution
• Financial Management
• Leadership
• Negotiation
• Portfolio Management
• Product Management
• Project Management

Skills:

• Strong understanding of IT infrastructure, software development, cloud technologies, and/or enterprise systems (e.g., ERP, CRM).
• Exceptional leadership, communication, and stakeholder management skills.
• Proficiency with project management tools (e.g., Microsoft Project, Jira, Smartsheet, Asana).
• Familiarity with Agile, Scrum, and Waterfall methodologies.
• Ability to manage budgets, vendor contracts, and offshore/onshore resources

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

• Lead large-scale IT programs from inception to completion, ensuring alignment with strategic goals.
• Manage multiple interrelated projects, working with project managers and cross-functional teams.
• Drive the planning, execution, monitoring, and successful delivery of IT initiatives.
• Develop detailed program roadmaps, schedules, and budgets.
• Identify and manage program risks, dependencies, and issues, escalating as necessary.
• Collaborate with business and technical stakeholders to gather requirements, define scope, and prioritize work.
• Facilitate regular program reviews with leadership and stakeholders, providing clear reporting on progress and KPIs.
• Ensure compliance with organizational policies, data security, and IT governance.
• Lead continuous improvement efforts, leveraging Agile, Scrum, or other project delivery methodologies.
• Mentor junior project managers and promote best practices in project and program management.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor’s degree in computer science, Information Technology, Business, or related field (Master’s preferred).
• 10–12 years of experience in IT project/program management, with 3+ years in a senior or leadership role.
• Proven track record managing large, complex IT programs in enterprise environments.

Skills:

• Strong understanding of IT infrastructure, software development, cloud technologies, and/or enterprise systems (e.g., ERP, CRM).
• Exceptional leadership, communication, and stakeholder management skills.
• Proficiency with project management tools (e.g., Microsoft Project, Jira, Smartsheet, Asana).
• Familiarity with Agile, Scrum, and Waterfall methodologies.
• Ability to manage budgets, vendor contracts, and offshore/onshore resources.

Certifications (preferred but not required):

• PMP (Project Management Professional)
• PgMP (Program Management Professional)
• SAFe, Scrum Master, or Agile certifications

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