IT Program Manager

at  US Embassy and Consulates in Canada

DutiesThis is not a bargaining unit position.Please read this public notice in its entirety before submitting your application.Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.You are applying to a public notice to fill current and future vacancies. Please note, that there may or may not be actual/projected vacancies when you submit your application. Your resume and supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application’s status other than the initial acknowledgment until a request is received to fill a position.This announcement will remain open until October 31, 2022 . The cut-off date is August 23, 2022 , OR the point at which the first 100 applications are received, whichever comes first. Applications submitted after August 23, 2022, may not receive consideration. In addition, due to the potential of a high volume of applicants, not all applicants may receive consideration.After the initial cut-off period, once additional requests to fill a vacancy are received, applications will be reviewed in increments of 100 applications in date order .Note : Submitting multiple applications will change the order in which your application is reviewed. We will refer qualified applicants to the selecting official for consideration. The organization’s hiring needs will determine the referral of additional applicants. Applicants will be notified about their application’s status if referred or if we fill all vacancies.This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:Cybersecurity Code 651 - Enterprise ArchitectFor more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathwaysDo you want an opportunity to improve the lives of millions of Veterans? Use your technical expertise to develop and deliver cutting-edge digital capabilities to Veterans and those who care for them!We’re looking for experts in data science, software engineering, product design, product management, and user experience (UX) who are passionate about using their skills to ensure Veterans and their families receive seamless care and services to join our team of technologists. Our technologists help develop cutting-edge technology, advocate for Veteran needs, and ensure the Department of Veterans Affairs can provide Veterans’ home loans, G.I. Bill, healthcare, and other services.We are committed to building a team that reflects the communities we serve and strongly encourage people of color, LGBTQ+ individuals, women, minorities, people with disabilities, system-impacted people, Veterans, and people of all ages to apply.About Our Technologist TeamsIf selected, technologists will be appointed to serve in our Software Product Management.You can work from home anywhere in the United States, or at VA headquarters in Washington, D.C.At OIT, you will be working on a wide variety of projects that are relevant to your specific area of expertise. Possible projects could include:Working on small, cross-functional teams with healthcare, education, and financial analysts to perform technical investigative research for projects that affect millions of Veterans.Analyzing computational models implemented by financial institutions that inform what benefits Veterans and their families are eligible for. Ex. Healthcare, home loan guarantees, and educational benefitsResearching how electronic healthcare data can be utilized to deliver better care and services to Veterans.Anticipating risks and acting fast to support Veterans when IT systems fail.Serve as a technical expert and strategic advisor to further the Bureau’s investigative and policymaking goals.Work Schedule : Monday - Friday 8 am to 4:30 pmCompressed/Flexible Schedule : AvailableDuty Location Status : Will work remotely from homePosition Description/PD#: IT Program Manager / PD19401A and PD19401ARelocation/Recruitment Incentives : Not authorizedFinancial Disclosure Report : Not requiredPhysical Demands : The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal.Requirements
Conditions of EmploymentYou must be a U.S. citizen to apply for this job.Selectees are subject to a background/suitability investigation.Designated and/or random drug testing may be requiredSelectees may be required to serve a probationary period.Selective Service Registration is required for males born after 12/31/1959.A complete application package, i.e., Resume, Transcripts, etc., as required by the job announcement.Selected applicants will be required to complete an online onboarding process.Participation in the Seasonal Influenza Prevention Program for VHA Health Care Personnel (HCP) is a requirement for all Department of Veterans Affairs HCP.All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.Must be proficient in written and spoken English.Pre-employment physical evaluation may be required.QualificationsWhat We’re Looking ForWe want people excited about building technology and embracing the VA’s mission.We are looking for skilled technologists with experience in any of the following areas:Data Science & Strategy : Examine large datasets using scripting languages or modern statistical analyses and computational languages (e.g., Python, R, SQL, Azure Synapse, Power BI, Databricks, Azure ML, Kubernetes, Oracle, Enterprise Data Lake, Azure Data Factory and hosting solutions on cloud environments to include AWS and Azure) to provide seamless care and services to Veterans and their caregivers. Use artificial intelligence (AI) and machine learning technologies, logistic and linear regression models, or natural language processing (NLP) to detect, anticipate and prevent potential Veteran harm or inability to access VA benefits and services.Software Engineering : Design, create, and test systems to dig into how to best deliver IT products and services. Use front-end, back-end, and full-stack engineering to develop and support new technical strategies that could help effectively serve Veterans and VA employees. This could include API design and development, furthering open-source policies while prioritizing maintainability and software reusability in all product development. Programming languages, e.g., Python, SQL, R, Java, JS, Go, Scala, C, C++, Julia, or MatLab.Product Management: Coordinate across stakeholders and use agile or lean approaches to align cross-functional teams around a common vision or strategy and user needs. Monitor Veteran and market trends and develop environmental analyses. Use expertise to advance the use of emerging technologies within government.Design & UX: A user experience designer at Veteran’s Affairs will have a direct impact on the VA’s ability to provide its customers - Veterans of the US military and other members of the public that support those Veterans - with an exceptional customer experience, comparable with the experience they have with top tier commercial products and services. They may work on public-facing, clinical, or staff facing initiatives in various design practice areas. A user experience designer can advance through multiple levels in their design career at VA and have a significant impact on improving VA products, processes, and best practices.To qualify for this position, applicants must meet all requirements when a request is received to fill a vacancy.Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position, you must have served 52 weeks at the GS-13 . The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.Provide a copy of your last or most recent SF-50, “Notification of Personnel Action” to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.ANDExperience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.ANDSpecialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is defined as applying Risk Management Framework principles to manage multiple IT initiatives carried out over related projects; developing and managing IT lifecycle cost estimates and budget; executing contractor performance management; performing needs analysis to determine opportunities for new and improved business process solutions.Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Per Office of Personnel Management General Schedule Qualification Policies , federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee’s position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM’s web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp .EducationThis job does not have an education qualification requirement.Additional informationCurrent OpeningsNew and emerging technologies are changing how preexisting products and services work or creating new ones. We need more technologists serving in the ranks of our technology teams. These positions are vital in helping us understand the constantly evolving needs of Veterans and their families.Technologists will work alongside financial analysts, healthcare researchers, human resources experts, and more to provide quality IT products and services using various technical or design methods to inform how best to deliver care and benefits to Veterans. Technologists will support the cross-pollination of key ideas in emerging technology fields to ensure the federal government can keep pace with the private sector.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website which can be found at https://www.opm.gov/ .Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.OPM General Schedule (GS) & Locality Pay Tables: The salary range listed reflects the GS base rate (not including locality). Upon selection, the salary will be adjusted to include locality. Please see OPM GS & Locality Pay Tables .Superior Qualifications and Special Needs Pay-Setting:Agencies may set the rate of basic pay of a newly-appointed employee at a rate above the minimum rate of the appropriate General Schedule (GS) grade because of-the superior qualifications of the candidate; ora special need of the agency for the candidate’s services.An agency must approve each determination to use this authority before the employee enters on duty - the determination cannot be made retroactively - and is not guaranteed. OPM Superior Qualifications and Special Needs Pay-Setting Authority Fact Sheet .This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.To apply for this position, you must provide a complete Application Package which includes:ResumeThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) PCS Orders Performance Appraisal Proof of Marriage Status Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel ActionSF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.Examples of appropriate SF-50’s include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50’s at the highest grade held with an effective date more than one year old.Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans’ Preference .How to ApplyAll applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/31/2022 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11573682 .To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.Click Submit My Answers to submit your application package.NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.Agency contact informationVHA National Recruitment CenterPhone(844)456-5208EmailVHANationalRecruitmentCenter@va.govAddressDAS Information and Technology - 103810 Vermont Avenue NWWashington, DC 20420USNext stepsAfter you submit your complete application package, you will receive a notification informing you that your submitted application has been received.You will not receive any additional notifications, and your resume will not be reviewed for qualifications until a position is requested to be filled. If a request is received to fill a position, applicants will be evaluated to ensure qualification and eligibility requirements are met. After the evaluation, a referral certificate(s) will be issued, and applicants will be notified of their status by email. You may be contacted if further evaluation or interviews are required or upon selection.You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center .NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.Equal Employment Opportunity (EEO) PolicyReasonable accommodation policyFinancial suitabilitySelective ServiceNew employee probationary periodSignature and false statementsPrivacy ActSocial security number requestRequired DocumentsTo apply for this position, you must provide a complete Application Package which includes:ResumeThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) PCS Orders Performance Appraisal Proof of Marriage Status Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel ActionSF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.Examples of appropriate SF-50’s include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50’s at the highest grade held with an effective date more than one year old.Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans’ Preference .H
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Please refer the Job description for details