JOB SUMMARY:

Marsh McLennan Agency is seeking a highly organized and motivated Project Manager to lead the IT User Support team. This role will oversee projects aimed at enhancing user support services and ensure IT operations run efficiently.

QUALIFICATIONS:

• Bachelor’s degree in IT, Business Administration, or a related discipline
• 10+ years of IT experience, with 5+ years in project management roles focused on application support and service management
• Proficiency in Applied Systems or Vertafore products (Epic, Sagitta, BenefitPoint, ImageRight)
• Familiarity with ITIL-based support methodologies
• Strong organizational and multitasking skills
• Team leadership and mentoring experience
• Expertise in project tracking tools such as Microsoft Project, Jira, Trello
• PMP certification is a plus
  Note: This is a fully remote role. Only candidates authorized to work in the U.S. will be considered.
  Job Type: Full-time
  Pay: From $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remot

• Develop, implement, and manage project plans for IT user support initiatives
• Define project scope, goals, and deliverables with stakeholders
• Monitor progress and adjust project plans to meet deadlines
• Lead and mentor the IT User Support team
• Assign tasks to align with project goals and timelines
• Serve as primary stakeholder liaison for project updates, risks, and issues
• Facilitate regular meetings and gather team feedback
• Identify process improvement opportunities in IT user support
• Implement best practices and standard operating procedures
• Maintain comprehensive project documentation