JOB SUMMARY

We are hiring an experienced IT Project Manager to lead the transition of IT help desk to a new provider. This role requires strong project management skills, vendor management expertise, and experience working with executive stakeholders. Knowledge of ServiceNow and IT help desk processes is essential.

REQUIREMENTS

• 8+ years of IT Project Management experience, including IT service transitions.
• Strong understanding of help desk operations and ServiceNow.
• Proven ability to engage with executive leadership and technical teams.
• Excellent communication, leadership, and vendor management skills.
• Background in System Integrators (SI) or large IT transitions preferred.
  Job Type: Contract
  Pay: $80.00 - $90.00 per hour
  Work Location: Remot

• Manage end-to-end help desk transition project.
• Lead planning, execution, and delivery of the new support model.
• Drive vendor accountability while maintaining strong partnerships.
• Communicate project status and risks to VP/SVP leadership.
• Ensure alignment with ITIL best practices and ServiceNow workflows.