At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.
Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.

JOB SUMMARY:

The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvement and change across business processes, applications, and staff teams. Projects vary in scale, ranging from straight-forward and contained to complex and large scale. With United Way’s focus on racial equity, this position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability. A well-positioned candidate balances their strong project management and business analysis skills with excellent people skills and an approach rooted in racial equity.
Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensure they are delivered within scope, budget, and in a timely manner, meeting or exceeding the goals of the project. The Project Manager learns and understands United Way’s internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio.
With a significant focus on procurement, the IT Project Manager must apply strong business analysis skills to elicit key information from stakeholders, clarify requirements, and assess processes. This includes being comfortable working with and analyzing data. The role requires the ability to translate findings into clear, actionable formats, such as workflows and requirement documents, that support vendor and stakeholder understanding. In addition, the IT Project Manager must be able to quickly learn and understand new technologies, evaluate and compare vendor solutions, and provide insights that guide procurement and implementation decisions and execution.
Along with the IT Leadership Team, the IT Project Manager partners across departments to negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio, such that it is right sized according to the available resources and shifting priorities of the organization.
This position will remain open until filled; however, priority consideration will be given to applications submitted within the first two weeks. We encourage interested candidates to apply early.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications.
• Ability to manage software procurement.
• Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives.
• Demonstrated ability to perform business systems analysis.
• Intermediate to advanced knowledge of organization and processes, information systems, and computer software applications.
• Demonstrated ability to adapt to constantly changing circumstances and needs.
• Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.
• Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base; includes racial equity training and experience.
• Adept in oral and written communication techniques, channels and applications.
• Fluent in decision and concept framing techniques.
• Demonstrated ability to perform basic data analysis.
• Lived experience and/or demonstrated professional skills working within a diverse work environment.
• Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree, or equivalent, in business administration, project management or related field; at least 5 years’ experience working in project management; business analysis experience; Project Management Professional (PMP) certification; procurement experience; and strong O365 skills required.

YEARS OF EXPERIENCE

5 - 10 years of experience

• Manages the United Way IT Project Portfolio.
• Contributes to annual planning, setting the IT project commitments for the coming year.
• Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status.
• Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall).
• Provides tactical and team leadership throughout project lifecycle.
• Strategizes and executes change management.
• Understands and stays informed of current and future business technologies; does cost/benefit analysis and leads evaluation of solutions for software selection.
• Elicits key information from stakeholders and vendors, performs data analysis, and documents business requirements and other helpful data visualizations that support business analysis and decision making.
• Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables.
• Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work.
• Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific decisions, risks and issues; minimizes impact on project delivery.
• Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable for deliverables.
• Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results.
• With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change.
• Evaluates and measures project performance in support of United Way’s culture of learning and improvement; executes project closure, transitioning project to regular business operations.
• Performs other duties as assigned.