As a Vision, Mission, and Driven company, VMD has been delivering information technology solutions to the Federal government in Agile Engineering, Cybersecurity, and Critical Infrastructure Protection since 2002. Our mission has now expanded, and we have merged with Xcelerate Solutions to revolutionize end-to-end enterprise security. Together we are committed to protecting our nation’s citizens, critical infrastructure, and resources.

• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
• Coordinate and manage the overall service provided to a customer end-to-end.
• Develop system, network, performance, and cybersecurity requirements.
• Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
• Ensure that system, network, performance, and cybersecurity requirements are included in contract language and delivered.
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• Lead and oversee budget, staffing, and contractual performance of project work
• Manage the internal relationship with information technology (IT) process owners supporting the project, assisting with the definition and agreement of Operating Level Agreements (OLAs).
• Participate in the acquisition process as necessary.
• Perform needs analysis to determine opportunities for new and improved business process solutions.
• Provide advice on project costs, design concepts, or design changes.
• Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
• Conduct import/export reviews for acquiring systems and software.
• Develop methods to monitor and measure risk, compliance, and assurance efforts related to specific projects.
• Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• Provide ongoing optimization and problem-solving support.
• Provide recommendations for possible improvements and upgrades to specific projects.
• Review or conduct audits of information technology (IT) projects.
• Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
• Evaluate the effectiveness of procurement function in addressing information security requirements through procurement activi ties and recommend improvements