We’re looking for an experienced IT Manager/Project Manager to lead and optimise our global IT configuration and wipe-up capabilities for our clients as well as internally. If you excel at leading projects, improving processes, and driving efficiency in IT operations

SKILLS & REQUIREMENTS:

• 5+ years of experience as an IT Manager, including having managed
• Strong understanding of ABM, Autopilot, MDM enrollment, Device imaging and Wipe-up flows
• Familiarity with SaaS applications, IAM tooling, Asset Management Automation applications other relevant IT management applications
• Excellent verbal and written communication in English

SOFT SKILLS:

• Proactive with a customer-centric mindset
• High level of structure, able to follow and setup scalable processes
• Bias for action
• Strong analytical and problem-solving abilities
• Adaptable and innovative in a fast-paced environment

OUR TEAM

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team

ABOUT THE ROLE:

As the IT Project Manager, you will be responsible for streamlining our global IT configuration and wipe-up processes to ensure seamless operations for our clients, as well as for Workwize. You will oversee project execution, optimize workflows, and implement innovative solutions to enable flowless Device enrollment and Wipe-up for a variety of clients, all across the globe. Reporting to the VP Operations, you will collaborate closely with the Tech and Operations teams to align technical capabilities with client needs and continuously improve our services.

HOW DO WE MEASURE SUCCESS IN THIS ROLE?

As IT Project Manager, your performance will be measured by key service delivery and operational efficiency metrics:
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KEY RESPONSIBILITIES:

1. Project Management

• Building a Roadmap of projects to enable Workwize clients to have error-free MDM enrollment (or imaging) on their orders and Wipe-up on their devices
• Lead projects from conception to completion, including roadmapping, automation and timeline management, in relationship with other Operations and Tech teams
• Helping design our platform experience in regards to Device configuration and Wipe-up, ensuring a great/seamless client experience
• Monitor IT performance metrics and make recommendations for improvements to optimize efficiency and productivity.

1. Escalations management

• Solving day-to-day issues from our clients with enrollment/wipe-up and inform roadmap of projects with conclusions from issues
• Discussing with Workwize suppliers/Workwize Warehouses to ensure that the right setup is put in place for Device configuration/Wipe-up requirements to work smoothly

1. IT Manager internally for Workwize

• Develop and implement IT strategies that align with Workwize’s business objectives.
• Manage Workwize’s fleet of IT equipment internally
• Setup automated employee onboarding and offboarding workflows
• Setup IAM for SaaS and processes for access control management
• Setup ITAM tooling to maintain inventory of all equipment
• Manage Workwize’s Mobile Device Management and keep in compliance with CyberSecurity policies
• Provide IT-Support internally to Workwize employees