Job Title : IT & Projects Technician
Position : Full Time, Permanent
Salary : £25,500+ Company Bonus of up to 20% of monthly pay.
Hours : 37.5 hours per week. *Please see note below .
Location : Head Office at Stapeley, Nantwich, Cheshire CW5 7JW

ABOUT US

Ableworld is the country’s leading retailer in the rapidly growing Mobility & Homecare Sector. From our retail outlets we offer customers a large selection of quality mobility and homecare products at value-for-money prices and exceptional levels of service and after care. Everything we do is to aid and help people keep their independence and improve their quality of life.

KEY SKILLS:

• Proven experience in first-line and second line IT support.
• Strong understanding of Microsoft 365, Office products, and network infrastructure concepts.
• Excellent communication and interpersonal skills, with the ability to build rapport with users.
• Meticulous attention to detail and a commitment to providing exceptional customer service.
• Ability to work independently and take ownership of tasks, while also demonstrating strong teamwork capabilities.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively

DESIRABLE SKILLS

The successful candidate will ideally have experience in one or more of the following areas, although support and training will be given

• VMware
• ESET antivirus
• Active Directory
• Fortinet

ABOUT THE ROLE

Due to our continued growth, we’re seeking an enthusiastic and skilled IT Technician to join our expanding IT department. This fast-paced role offers a fantastic opportunity for a motivated individual to develop their IT expertise and build a rewarding career.

RESPONSIBILITIES:

• Provide first & second line IT support, resolving user queries related to PCs, software (including Office suite), printers, phones, routers, and email. (1 year experience would be beneficial)
• Assist with network configuration and physical network builds.
• Leverage your knowledge of Microsoft 365 Admin Centre & Exchange, Office products, and network infrastructure configuration to optimize IT operations.
• Work independently and collaboratively to troubleshoot technical issues and implement solutions.
• Demonstrate exceptional organizational and time management skills to prioritize tasks and meet deadlines.
• Maintain a meticulous attention to detail to ensure accuracy and quality in all work performed.