Caesars Entertainment has an exciting opportunity as an IT Support Engineer in our Information Technology division, located Harrah’s Casino in Columbus, Nebraska. From day one, you will have an immediate impact on the day-to-day efficiency of our operations, our IT solutions and an ongoing impact on our overall growth.

Responsibilities include, but are not limited to:

• Provide specialized technical problem solving and problem resolution skills.
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Install, upgrade and maintain gaming hardware & software products.
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
• Administer and control updates/changes to production programs, files and databases.
• Recommend application design changes to management and Enterprise IT to maximize resources.
• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
• Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
• Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.
• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in planning by communicating with project / product teams, clients and vendors.
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
• Recommends changes for improved system implementations/modifications.
• Practices, and adheres to system management criteria and policies and procedures.
• Practices, and enforces change control process.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Other duties as assigned
• Training: Will attend HET and vendor provided training pertinent to this position, and will pursue the necessary training to maintain and enhance their abilities.
• Work schedules may not remain consistent and will possibly change regularly

PHYSICAL QUALIFICATIONS:

• Must have visual acuity.
• Must have constantly available transportation.
• Must have home phone.
• Ability to note audio or visual warnings or error messages from system.
• Ability to smell.
• Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.

KNOWLEDGE AND EXPERIENCE:

• 1 - 3 years’ work experience in a technical support environment, supporting multiple high-end computer systems.
• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

EDUCATION:

• Associates degree or Bachelors in a computer-science related field preferred or equivalent experience in a multiple Host Platform technical support environment. Technical Certifications recommended.
  At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
  Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities

• Provide specialized technical problem solving and problem resolution skills.
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Install, upgrade and maintain gaming hardware & software products.
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
• Administer and control updates/changes to production programs, files and databases.
• Recommend application design changes to management and Enterprise IT to maximize resources.
• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
• Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
• Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.
• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in planning by communicating with project / product teams, clients and vendors.
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
• Recommends changes for improved system implementations/modifications.
• Practices, and adheres to system management criteria and policies and procedures.
• Practices, and enforces change control process.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Other duties as assigned
• Training: Will attend HET and vendor provided training pertinent to this position, and will pursue the necessary training to maintain and enhance their abilities.
• Work schedules may not remain consistent and will possibly change regularl