IT school support at FORTIS Colleges and Institutes

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Hardware Support, Software Support, Troubleshooting, System Diagnosis, Account Setup, Documentation, Server Updates, Equipment Installation, Student Support, Faculty Support, Equipment Education, Problem Resolution, Ticket Tracking, Cable Installation, IT Supply Management

Industry

Higher Education

Description

Position Summary: The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty. Essential Duties and Responsibilities: Overall * Responds to administration/faculty/student inquiries concerning system(s) operations. * Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions. * Tracks, prioritizes and documents requests using an IT support request system. * Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware). * Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). * Performs regular updates to servers. * Installs and builds cables for the campus. * Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. * Documents systems processes and * Other duties as assigned. Student Support (Residential/Hybrid) * Responsible for setting up student accounts. * Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses. Administration/Faculty Support * Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software. * Educates administration/faculty on the basics of equipment and software. Skills/Competencies/Qualifications: * 2-5 years of IT support experience Education Requirements: Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred. Classification: Non-Exempt Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required. Travel: Some Working Environment: Interior/Office

Responsibilities

The IT School Support provides level 1 and 2 hardware and software support to campus administration personnel, students, and faculty. Responsibilities include responding to inquiries, diagnosing problems, tracking requests, and installing IT equipment.