IT SECURITY ANALYST, 2ND-LINE SUPPORT - VPNS:

On behalf of our Banking client, Procom is searching for an IT Security Analyst, 2nd-line Support - VPNs for a 12 month role. This position is a hybrid position with 4 days onsite at our client’s Toronto, Ontario office.

IT SECURITY ANALYST, 2ND-LINE SUPPORT - VPNS - JOB DESCRIPTION:

The successful candidate will work on VPN modernization, focusing on VPN operations before transitioning into MS Azure and Entra ID vs. Entrust certificates. They will be responsible for provisioning remote access for day-to-day operations within the Cybersecurity Operations group.

IT SECURITY ANALYST, 2ND-LINE SUPPORT - VPNS - MANDATORY SKILLS:

• 8+ years of working experience as an IT Security Analyst
• 4+ years of experience working with VPN concepts and platforms (specifically Cisco and Entrust)
• 5+ years of working experience in MS Office especially Excel
• 1+ years of experience in PKI certificate distribution
• 2+ years of experience with Azure and Entra ID

IT SECURITY ANALYST, 2ND-LINE SUPPORT - VPNS – NICE-TO-HAVE SKILLS:

• Knowledge of Python scripting is an asset
• Intermediate knowledge of network technology/topology
• CISSP is an asset

• Provisioning, 2nd-line support of MFA Hard and Soft tokens, VPN PKI certificates, and One-Time/Multi-Time Verification Codes, as requested/approved by GIAM Manager
• Process urgent terminations as directed by intake team or management team
• Utilize troubleshooting skills to understand systems’ issues and the potential root causes
• Utilize organizational knowledge to understand the teams and interactions involved in relevant systems/processes
• Demonstrate personal accountability for assigned initiatives and daily processes
• Demonstrate effective communication skills, and present improvement ideas up to Director level
• Coordinate with 1st & 3rd level support when applicable and provide resolution recommendations to management