IT Senior Analyst

at  Manulife

THE OPPORTUNITY

Join our dynamic team as an IT Senior Analyst and play a pivotal role in shaping the future of our business systems. This position offers an exciting opportunity to work closely with various groups across the organization, driving the improvement of our technology solutions. Your expertise will be crucial in designing efficient business processes and implementing innovative systems that support our organizational goals.

• Enhance Business Processes: Collaborate with cross-functional teams to design and optimize business processes, ensuring they align with industry best practices. Lead workshops and facilitate meetings to gather requirements and transform them into actionable system configurations.
• System Support and Maintenance: Provide advanced support for our business systems, ensuring their availability, performance, and reliability. Diagnose and resolve issues promptly, while conducting regular maintenance, updates, and upgrades to maintain optimal system performance.
• System Implementation and Integration: Assist in the seamless implementation and integration of business systems with other enterprise applications. Support project timelines, resources, and deliverables, ensuring successful system rollouts and smooth user experiences.
• Vendor Coordination and Evaluation: Act as a key contact for business system vendors and service providers. Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure optimal support and performance. Evaluate and recommend new technologies to enhance our business functions.
• Data Analysis and Reporting: Develop and maintain reports, dashboards, and analytics to provide valuable insights into business activities and performance. Apply data analysis techniques to identify trends, opportunities, and areas for improvement, ensuring data accuracy and security within business systems.
• User Support and Training: Provide ongoing support and training to system users, addressing queries and troubleshooting issues. Develop comprehensive documentation and conduct training sessions to foster system adoption and proficiency.